Information Technology Support Administrator

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Job Specification:

IT Support Specialist (m/f/d)

Location: Munich, Germany

Onsite requirements -Hybrid (1-2 days home office a week)

About Our Client:

Our client is a Munich-based investment group that merges private equity and family office advantages. They invest in established and fast-growing family businesses across Europe, leveraging their diverse capital base to support long-term development. With a team of around 80 professionals, they foster a culture of transparency, entrepreneurship, and initiative.

Position Overview:

We are seeking a motivated IT Support Specialist to join our client’s expanding team. This role is perfect for individuals with 1-2 years of experience or recent graduates eager to launch their careers in IT support and system administration.

Key Responsibilities:

• Act as the primary contact for IT-related issues within the company, providing comprehensive support for the central IT environment and system administration.
• Deliver 1st and 2nd level support, handling initial acceptance, analysis, and resolution of requests and tickets.
• Manage the installation, rollout, and commissioning of notebooks and cell phones within a Microsoft environment.
• Track the status of tickets, ensuring timely resolution based on their priority.
• Assist meeting room technicians with technical support in the main building.
• Participate in various projects and support administrative tasks, including Windows 11 migration, Intune integration, and other Microsoft product implementations.
• Develop and maintain knowledge base entries for technical documentation and create guidelines for colleagues.

Essential Skills:

• Proficiency in Microsoft 365, including SharePoint and Microsoft Defender.
• Familiarity with ticket systems and experience in supporting server and network landscapes.
• Knowledgeable in 1st and 2nd level support, Windows clients, network management, and troubleshooting.
• Understanding of IT security topics and an affinity for information security.
• Experience with software packaging and MDM (Mobile Device Management).
• Confident user of MS Office products with strong explanatory and advisory skills.
• Reliable, conscientious, and structured work approach.
• Excellent communication skills in German; knowledge of English is a plus.
• Enthusiastic about learning and growing in the IT field.

What Our Client Offers:

• Exciting and varied tasks within a highly professional team.
• An open team culture with flat hierarchies.
• Opportunities for home office work.
• An attractive salary package.
• Flexible, trust-based working hours.
• Modern, well-equipped workstations.
• Extensive training and further education opportunities.
• A prime city center location with excellent transport links.

If you are a young, driven IT professional or a recent graduate looking to launch your career with a leading investment group in Munich, we encourage you to apply for this exciting opportunity. Join a team where your passion for IT and commitment to excellence will be valued and nurtured.