Hotel Desk Clerk NF-01.

Contenuto del lavoro

• Duties
  

Summary

This position is located at the Army Lodging, Tower Barracks (Grafenwoehr), Germany

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for at least two professional and personal references on your resume.

Responsibilities

• Makes reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignment.
• Assists clientele in the completion of required forms and registration cards. Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.
• Provides statement of non-availability when applicable. Posts registration information on the registration card. Orients guests concerning use of facilities and equipment, and other facilities available on post.
• Answers billing questions and concerns. Assists or arranges transportation. Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, accounts for and secures cash.
• Performs other duties as assigned.
  

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

• Job family (Series)
• Requirements
  

Conditions of Employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Completed and signed DA Form 3433 is required prior to entrance on duty.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Employee may be required to stand for extended periods of time.
• Must be able to work rotating shifts to include nights, weekends, and holidays.
• In consideration of COVID-19, personnel within this area routinely wear personal protective equipment (cloth face coverings, latex gloves, and face shields) while performing their regular duties.
  

Qualifications

Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry. Good verbal communication and customer service skills.

Preferred Candidates Will Possess One-year Hotel Front Desk Experience.

Education

This position does not have an education requirement.

Additional information

Area Of Consideration

• The Area of Consideration for this vacancy announcement is within the commuting area of Grafenwoehr. The surrounding/commuting area is within approximately 100 miles and includes the communities of Ansbach, Hohenfels, and Vilseck. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)

Manual Application:

• Manual Application: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3 pm on the closing date of the announcement in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.

Allowances, Incentives, and PCS Costs:

• Allowances, differentials, or incentives will not be paid.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government’s interest.
• Employment Overseas provides a lot of additional benefits & entitlements, for information click
• Applicants must comply with the Exceptional Family Member Program, for information click

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs, (To view the kit, copy this URL:

Other:

• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date

U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries, employment under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants Can Claim The Following Eligibilities

• NAF Preference - Family Member Preference (OCONUS ONLY)
• NAF Preference - Involuntarily Separated From the Military
• NAF Preference - Spouse Employment Preference (SEP)
• NAF Priority Consideration - Business Based Action
• NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
• NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
• NAF Priority Consideration - Outside Applicant Veteran (OAV)
• NAF Priority Consideration - Parent of a Veteran (OAV)
• NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
  

Your questionnaire responses will be verified against the information submitted in yourapplication.If multiple resumes are submitted, only the most recent will be reviewed (verified by time stamp).

Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE.

Applicants meeting the preferred criteria will be referred to the hiring manager first. All other applicants may be referred if requested by the selecting official.

Background checks and security clearance

Security clearance

Drug test required

No

Position sensitivity and risk

Trust determination process

• Required Documents
  

The Following Documents Must Be Submitted With Your Application

Resume

Optional: Our Job Application (

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:

• Cover Letter
• DD-214/ Statement of Service
• DA 3433
• Marriage License for Spouse Preference, if applicable
• PCS Orders
• Resume
• SF-50/ Notification of Personnel Action

• Benefits
• How to Apply
  

You may submit your application package using one of the two methods identified below:

• Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN)
• Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Agency contact information

Grafenwoehr NAF HR Office

Phone

Email

Address

JJ-NAF-W6FMAA USAG BAVARIA

DO NOT MAIL

APO, AE 09114

US

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!

• Fair & Transparent
  

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

• An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
• An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
• An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
  

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

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Legal and regulatory guidance

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