Customer Care Agent (m/f/x)

☞ Parkdepot

Visualizza: 166

Giorno di aggiornamento: 07-10-2024

Località: Munich Bavaria

Categoria: Consulenza / Servizio Clienti

Industria:

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Contenuto del lavoro

THE ROLE

As a Customer Care Agent (m/f/x) you are the main contact person for all our B2C customers. The satisfaction of our customers is your top priority.

YOUR MISSION

  • You have close contact with our customers and are their first point of contact
  • You actively work on the optimization of our customer service and forward feedback to the respective department
  • You handle customer inquiries and solve problems on the phone and by mail to keep our service on the highest level
  • You report to the Customer Care Team Lead and work closely with colleagues from Customer Success, Project Management, Business Development, Engineering and Product
WHAT YOU NEED TO SUCCEED

  • You have already gained some experience in customer support, call center, customer service or a similar environment
  • You don’t let yourself get rattled and remain confident and friendly even in stressful situations
  • You are highly motivated to learn new skills, like to work analytically and look for creative solutions to the problems of your existing customers
  • You want to work in a fast-paced environment and show initiative
  • You speak German at a native level
WHY PARKDEPOT

Apart from the people, the role, our culture and mission, there are countless arguments that make Parkdepot a great employer.

  • Join us on our steep path to success, actively shape the future of Parkdepot and experience our startup spirit, a high level of professionalism and an open and transparent feedback culture.
  • To reward your trust in Parkdepot, we offer you a competitive compensation package, the opportunity to take on responsibility from the start and creatively contribute your own ideas
  • YES to diversity: agile teams of all genders and from over 16 nations come together at our team events (on-site & digital) to celebrate shared successes
  • Our employees are the foundation of our success and that’s why we invest in the personal and professional growth and development of each individual
  • Your own chosen equipment is also available for private use
  • Work in our central and modern office in the middle of Munich or completely remote
  • Your physical well-being is taken care of: fresh fruit, cold and hot drinks are waiting for you in our kitchen; in addition, we subsidize your lunch
  • With the subsidized Qualitrain membership, you can train at 90 gyms and many other sports facilities at a reduced price
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Scadenza: 21-11-2024

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