IT Customer Support English (m/f/d)

☞ ISO-Gruppe

View: 195

Update day: 07-10-2024

Location: Würzburg Bavaria

Category: Consulting / Customer Service

Industry: Informationstechnologie

Job type: Festanstellung

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Job content

Looking for a new challenge? Do you feel at home in Technical Customer Service and have strong foreign language skills?
Precise. Reliable. Willingness to learn. If that sounds like you, it’s time to put your experience into action! Join the team and be part of a dynamic work environment where you can be yourself and where you can grow!
Seize the opportunity - we look for you as a Technical Customer Support Representative international(m/f/d) for our customer, a global high-tech company in the field of medical technology in Würzburg.

ISO-Mainfranken is part of the ISO-Gruppe and a specialized IT service provider and digitization partner for SMEs in the region of Mainfranken. We offer the right solutions to the big challenges - IT staff, IT infrastructures and digital solutions.

These will be your tasks:

  • An Inbound call agent (no sales!)
  • Technical (IT) Customer Support in English as well as a further prevalent language by telephone and e-mail
  • Assistance and problem-solving in the IT- and medical-technical environment
  • Documentation of the customer’s requirements
  • Maintenance of the knowledge database

These are the recommended qualifications:

  • Completed mercantile or technical education
  • Proficiency in the IT-Environment is preferable
  • Experience with customer support, ideally with telephone support
  • Handling MS-Office-Products and ticket systems confidentially
  • Willingness to work in shifts (Mo-Su) - Distinct team orientation
  • Very good English in spoken and written (Level C1 and higher)
  • Very good in another prevalent language in spoken and written is preferred (Spanish, French, Italian, Chinese, Japanese, Russian, Polish etc.)
  • You live in or about Würzburg (or are about to move to Würzburg)

You can look forward to:

  • An international work environment
  • A comprehensive and intensive training
  • Possibility to further education and advancement opportunities
  • Company pension scheme, canteen subsidy, healthcare and lifestyle offers and other benefits

How does that sound to you? Interesting? Then do not hesitate, we are looking forward to your meaningful application.

Bewerbungsfrist: 21.9.2021

Voraussichtliches Einstiegsdatum: 27.9.2021

Job Types: Contract, Permanent

Ability to commute/relocate:

  • Würzburg: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Technical Support: 1 year (Preferred)
  • Customer Support: 1 year (Preferred)
  • Working with a ticket system: 1 year (Preferred)

Language:

  • a very good English? (Preferred)
  • further languages? (Preferred)

Work Remotely:

  • Temporarily due to COVID-19
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Deadline: 21-11-2024

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