Working Student - Customer Operations (m/f/div)

We are currently looking for a Working Student to primarily support our Customer Operations team. In this role, you will be the person who manages data to run our business and operations. You will also optimize tasks and processes to increase output and efficiency. The role offers an ability to have a major impact on all aspects of the business and a very steep learning curve working closely with other departments (Business Development, Customer Support, Account Management, etc.).

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  Provide operational support for our core work stream, including Customer Operations, Customer Support, Account Management and Business Development.
• Provide cross-department support in a variety of ad-hoc projects to collect and integrate data to complete timely analysis.
• Conduct continuous data processing, storing and quality-maintenance.
• Support the team with continuous optimization of relevant processes and workflows.
• Support in managing and tracking our client operations as well as to perform quality checks for onboarding and account management.
• Analyze key figures, draft improvements and solutions for identified problems.

• You are currently pursuing (or have recently finished) your bachelor or master’s degree in Business Administration, Economics or similar fields.
• You are reliable, self-motivated and a quick learner with exceptional analytical skills.
• You have high attention to detail and experience in using structured approaches to problem solving.
• Excellent command of English - both spoken and written. German is a plus.
• You are available immediately for 15-20h per week.
• Strong sense of initiative, ownership and flexibility, while never losing sight of the big picture.
• Fast and independent learner, who can adapt to changing situations and uphold deadlines.
• Initial experience in working with CRM tools such as Hubspot is a plus.
• Previous internship experience at startups is a plus.

Why you should apply

• Diverse and inclusive team:We are from 10+ different countries with diversity of both thought and background on a mission to disrupt the digital asset industry. We support each other and take pride in our achievements. We attract talents from companies like McKinsey, Credit Suisse, JP Morgan, Google, Moonfare, and N26.
• Ownership & learning-curve:Opportunity to make an active contribution to the growth story of one of the leading disruptors in the FinTech industry.
• Communication:We treat our staff like owners by being open, transparent, and providing regular communication about our direction and progress. We provide regular insights into decision making, strategy, and company-wide OKR progress so that each of our employees is aligned and empowered. We are also always aiming to improve how we can more effectively communicate.
• Office:We offer both the flexibility to work remotely or to work in style and comfort from our modern office at Checkpoint Charlie, the heart of Berlin (at the moment, we all work from home).

Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.