Manager Product Testing - Specialist Sports FTW/APP (m/f/d)

le contenu du travail

Purpose & Overall Relevance For The Organization

This role contributes to adidas’ mission to be the best sports brand in the world by gathering and evaluating perception feedback from consumers (fit, comfort, performance, quality) and translating it into recommendations for product development. This role works (cross-) divisional for assigned business units.

Key Responsibilities

Project Management/Research

• Manage workstreams and initiatives in alignment with global objectives
• Challenge status quo and strive to evolve perception testing on a continuous base
  

Product Testing

• Represent Testing in seasonal briefings with Marketing and Development
• Allocate appropriate level of perception tests (e.g. fit, wear, performance tests, high-speed-filming, benchmark testing) based on intended use and consumer profile with counterparts from Development in collaboration with Concept Excellence
• Manage own workload and prioritize tasks in line with workload tool
• Resolve issues during testing process and come up with solutions; in the second step escalate to Senior Manager Product Testing
• Assign appropriate questionnaire modules in partnership with external IT provider
• Plan and execute perception tests according to adidas’ Testing standards within timelines
• Analyze perception test results based on consumer feedback and product condition and assess risk level of claims and defective returns
• Write test reports with recommendations to Development and document those in the respective systems
• Determine if product can move forward in creation process based on executed perception tests
• Share and discuss test results with Development, Marketing and Design in Performance Line Review Meetings
• Review, discuss and decide on execution of outline test requests
• Provide input for test standards and procedures to Standards and Compliance experts
• Create seasonal summary reports and overviews upon request
• Operation Center Product Testing: act as key contact, input training materials, provide audit content, provide guidance for improvement based on audit results
  

Tester Pool

• Pro-actively recruit new product testers through events and networking
• Review online applications for product testers and select suitable profiles
• Set up and maintain product tester database in central system
• Collect signatures from product testers for all relevant processes (e.g. wear test agreement)
• Ensure data protection rules are followed during all steps of testing
  

Sample Management

• (System-)order, unpack, prepare and ship product samples for testing purposes
• Organize short- and long-term storage of product samples according to policy and legal requirements
  

Device Management

• Maintain Testing facilities and devices
  

Key Relationships

• Development
• Marketing
• Design
• Advanced Creation – Testing & Quality
• Sourcing Quality
• Target consumers, coaches, equipment managers and universities
• 3rd party testing facilities and consultants
  

Knowledge, Skills And Abilities

• Passion for sports in general and in-depth knowledge of the responsible sport categories
• Knowledge of product creation and development (e.g. materials, components, modifications, technologies, assembly)
• Ability to work individually, with a high degree of flexibility and a collaborative mindset
• Ability to openly communicate and collaborate with cross-functional teams at all levels of the organization
• Strong communication, presentation and influencing skills
• Advanced user level of Microsoft Office 365 (e.g. Outlook, Word, PowerPoint, Excel, Access)
• Data analysis skills of advantage
• Language: fluent in English (written and spoken), for Germany: German required
• Ability to travel domestically and globally