ITSM,IT Service Management-Gifhorn,Permanenet

le contenu du travail

IT Service Management (ITSM) Specialist

Location: Gifhorn

This is your job

· Recording and analysis of customer requirements

· Independent conceptual design, planning and implementation of projects or sub-projects

· Defining and implementing the required project processes

· Work in the areas of requirements, authorization and incident management

· Coordinating and agreeing project processes, activities and outputs with the customer/communicating and representing project results to the customer

· Conducting workshops (incl. preparation and follow-up)

· Optimize and further develop processes according to ITIL

What you bring with you

· Desired degree: Completed technical or business studies or comparable education plus knowledge and skills acquired in practice

· Knowledge in IT project & process management

· Certifications in ITIL Foundation

· Very good knowledge in MS-Office and good knowledge in MS Project

· Experience in IT sourcing and PMI an advantage

· Experience in project management and agile methods advantageous

· Commitment, enthusiasm and high willingness to travel

· Customer- and result-oriented way of working

· Very good German - and good English skills

Regards,

Neelima

HR,The IG Group,Germany

Job Type: Full-time

Salary: 2,691.00€ - 6,170.00€ per month

Work Remotely:

• No