Head of (m/w/div) Customer Journey Program

☞ Evonik

Vue: 177

Jour de mise à jour: 18-10-2024

Localisation: Essen North Rhine-Westphalia

Catégorie: Autre

Industrie: Wholesale Chemical Allied Products

Niveau: Director

Type d’emploi: Full-time

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le contenu du travail

What We OfferThe Coating Additives Business Line supplies its customers with optimal solutions in the paints, coatings and printing ink sectors and supports them in their efforts of the production of resource-efficient coatings.The Business Line bundles a diverse product portfolio for the coatings industry, like additives, co-binders, matting agents, fumed silica, specialty resins and nanoresins. Our world-famous brands include ACEMATT®, AEROSIL®, SURFYNOL®, and TEGO®. Our technology platform is one of its kind in the world and it allows innovative solutions to be developed for almost all challenges that may arise in the formulation of paints and coatings. The wide range of product solutions helps both in the formulation and manufacture of coatings and in their application. Coating Additives of Evonik is a leading market provider of additives for all kind of paints and coatings (waterborne, solventborne, and UV-curing). The Business Line serves the decorative, industrial, automotive and transportation coatings, as well as the printing inks market. As Head of (m/w/div) Customer Journey Program you will work together with a team on exciting and challenging topics in a modern, innovative and creative environment. On-the-job training with competent colleagues guarantees a quick start in the independent processing of tasks. Flexible working models, performance-related pay, the promotion of your personal development and professional qualification are a matter of course for us.Here you can learn more about Evonik directly from our employees:https://careers.evonik.com/de/ueber-uns/das-sind-wir/Responsibilities



  • Develop and execute a roadmap for the business on the customer experience dimension
  • Create and define projects and key initiatives to strengthen the customer experience and customer satisfaction
  • Be responsible for the management and controlling of projects related to customer experience and customer journey
  • Set quantifiable KPIs/Milestones
  • Monitor progress and development of projects and proposes required resource allocation to execute properly
  • Enforce exchange of and collaboration between other business units and on divisional level
  • Assess relevant technological tools and identify technological trends that supports business objectives
Requirements



  • Successfully completed studies in the fields of science like chemistry, information technology or economics as well as several years of professional experience in customer facing roles
  • Understand and navigate customer expectations (B2B) and needs of the specialty chemicals industry
  • Distinct understanding of the industry and the ability to adapt developments, here specifically in the end industry Paints & Coatings
  • Enthusiasm for technical aspects, good understanding of digitalization and its implementation, ideally with experience in the field of customer journey mapping and persona development
  • Strong communication and cooperation skills and proven experience in stakeholder management
  • Creativity, holistic view and the ability to think outside the box
  • High degree of independent and structured working style
  • Very good German and English language skills
Your ApplicationTo ensure the fastest process of your application and to protect the environment, please apply online via our careers portal at https://careers.evonik.comCompany isEvonik Operations GmbH
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Date limite: 02-12-2024

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