Employee (m/f/d) in 1st and 2nd level IT support

☞ ITS Informationstechnik Service GmbH

Vue: 126

Jour de mise à jour: 06-10-2024

Localisation: Dortmund North Rhine-Westphalia

Catégorie: IT - Logiciel

Industrie: IT Services IT Consulting

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Staff member (m/f/d) in 1st and 2nd level IT support

The ITS Group consists of leading software and service companies for customers in the fields of energy and water management, industry, public administration and, in particular, network companies with supply and disposal as well as telecommunications networks.

More than 200 customers at home and abroad give us their trust. In the field of Geographic Information Systems (GIS) and Business Information Systems (BIS) we are among the market leaders.

The ITS Group has over 400 employees and 19 locations throughout Germany and internationally. We are always looking for motivated and qualified talents who want to enrich our teams and actively support our growth. We give you the opportunity to shape your career with us.

To strengthen our team we are currently looking for several

Employee (m/f/d) Software Support

for our headquarters directly at the Dortmund Phoenixsee and the locations Crailsheim, Darmstadt, Dresden, Hamburg, Karlsruhe and Leipzig.

Your Tasks

  • Acceptance, processing and forwarding of support requests via ticket system.
  • Supporting our customers in the elimination of errors and general problems in our software solutions (Lovion BIS, Smallworld GIS) at 1st and 2nd level.
  • Advice on the application of the software products by phone or e-mail / ticket system.
  • Technical support in cooperation with the internal support team and in cooperation with partner companies.

Your Profile

  • Completed vocational training as an IT specialist (m/f/d), completed studies in the field of computer science or a comparable qualification.
  • Experience in IT support and in dealing with ticket systems.
  • Enjoy learning new technologies, especially the software Lovion BIS used.
  • High willingness to communicate and conflict resolution potential
  • Enjoy working in a team and taking on new challenges

You want to be part of our team and are interested in the position of employee (m/f/d) in 1st and 2nd level IT support?

Then we look forward to your online application at its-service.de/its-gruppe/karriere .

Your Benefits At The ITS Group

  • An intensive 6-month training program
  • Flexible working hours and time off models
  • Individual home office options
  • Continuing education opportunities
  • Sporty team events
  • A performance-based, attractive compensation
  • Support through a mentoring program
  • Work in strong and dynamic teams
  • An appreciative communication culture and flat hierarchies
  • A job in the secure and future-oriented industry of network operators
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Date limite: 20-11-2024

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