Customer Support Agent - Spanish Speaker (m/f/d)

☞ Yalwa GmbH

Vue: 167

Jour de mise à jour: 22-10-2024

Localisation: Wiesbaden Hesse

Catégorie: Autre

Industrie: Internet Publishing

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

At Yalwa, bringing people together is our mission. We strive to make the digital world a place where people build real-life connections. Working at Yalwa means being part of a friendly, passionate team of people from over twenty-five different countries. With the support of your colleagues, you’ll have the opportunity to challenge yourself, evolve, share your knowledge, hone your skills and work on ambitious projects. We are looking for a motivated addition to our Customer Support Team, who helps us keep our customers happy and our sites spam-free. Do you have a Happy-to-Help Attitude and a strong customer focus? Are you a natural problem-solver who also is technology-affine? Then this role is perfect for you! We are happy to receive your application.

Tasks
  • Answer questions & solve problems of Yalwa & Locanto customers via our internal ticketing system
  • Handle copyright issues, GDPR & police requests
  • Create and improve text elements to guarantee an efficient and friendly user communication
  • Identify and report site problems based on customer feedback
  • Maintaining a chatbot for simple user questions
  • Recognize patterns and create filters accordingly to reduce spam
Requirements
  • Vocational education in Communication, translation or commercial, or a similar field
  • At least 2 years of relevant experience in Email Support or Customer Support in general
  • A strong customer focus and a problem solver attitude
  • KPI driven- Experience in OTRS, Zendesk or Zammad would be a plus
  • Fluent in English & Spanish
  • Willingness to work in shifts (Mo-Su)
Benefits
  • A safe workplace with an attractive salary and additional benefits
  • Nice working atmosphere in modern offices
  • Working within a dynamic and motivated team
  • Home Office
  • The opportunity for further training and career development
If you are looking for a company that supports your talent and where you have room for development then Yalwa is the perfect match for you! Here you can work self-dependent and have the opportunity to extend your competencies through exciting projects. Getting curious? Then apply today!Your contact person is Johanna Meister, Bahnstraße 2, 65205 Wiesbaden. Please send us your application via the contact form.
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Date limite: 06-12-2024

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