Customer Care Engineer

☞ Emerson Automation Solutions

Vue: 228

Jour de mise à jour: 24-10-2024

Localisation: Cologne North Rhine-Westphalia

Catégorie: Haute technologie Mécanique / Technique Electrique / Electronique

Industrie: Electrical Electronic Manufacturing Oil & Energy Industrial Automation

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail


Department: None
Description
We have an exciting opportunity to join our team, as a Customer Care Engineer helping to support both internal and external customer in their requests.

The position is the In-house contact for customers. A professional communicator with a clearly exhibited “Think Customer” attitude, they will support customers in technical and commercial matters as well as general requests: validation of enquiries, creation of offers and the handling of orders. A detailed work and accurate expression is a must.

If you are a detail focused person, able to express yourself accurately and professionally with customers, we encourage you to join us in Langenfeld, Germany!
In this role you will:
  • Actively report workload to improve utilization of team resources.
  • Report regularly on customer requirements, competition and within the agreed Delegation of Authority, including discount, price and volume structures.
  • Implementing, applying of existing and new processes.
  • Chip in actively to the execution of customer requirements, e.g. quoting, order handling, after sales.
  • Engage with colleagues in the Emerson network to maximize fruitful relationships and reduce waste in request processing.



For this role you will need:
  • Engineering degree or comparable technical or commercial education.
  • 3 years proven experience, ideally as process engineer and in sales.
  • Experience product sourcing and commercial discussions are necessary, while basic Project Management and operational perfection experience are advantageous.
  • Fluent in English language.
  • Think Customer approach, strong communication skills and professional demeanor.
  • Good knowledge of MS Office tools;
  • Willingness to travel 30%;

Our Offer to You
By joining Emerson as a Customer Care Engineer, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from Emerson certified trainers with extensive knowledge of our customers, products and applications.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation, and supports the inclusion and professional development of all employees.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.


Primary Location

Germany-Nordrhein-Westfalen-Langenfeld

Other Locations

Germany-Nordrhein-Westfalen-Cologne, Germany-Nordrhein-Westfalen-Dusseldorf

Job Function

Sales

Date

May 5, 2021, 1:55:38 AM

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Date limite: 08-12-2024

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