Competency Lead (m/f/d)

☞ MediaMarktSaturn

Vue: 202

Jour de mise à jour: 24-10-2024

Localisation: Ingolstadt Bavaria

Catégorie: Autre

Industrie: Retail

Niveau: Associate

Type d’emploi: Full-time

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le contenu du travail

MediaMarktSaturn Technology

Location: Ingolstadt

Contract type: Permanent

MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 55,000.

About Us

MediaMarktSaturn Technology is working to make Europe’s number-one consumer electronics retailer the technology leader in its industry. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 13 countries.

One of the objectives within the IT Service Management team is to develop a state of the art Enterprise Service Management toolset (Cherwell) supporting corporate functions (Technology, Finance, HR, Facilities, Logistics, ...) in the day to day activities. Additionally, we are developping automation processess to reduce the manual intervention.

The Competency Lead will be responsible to manage the team focusing on the these activities ( Cherwell development and automation processes).

Your tasks
  • Manage the team supporting Cherwell development and projects automating IT processes
  • Work to develop strategic plans and vision for the standardisation of the ESM Tool Environment, this includes short and long term strategic planning and service improvements
  • Be a liaison between the organisation and the Third Party Tool Vendor. Identify upcoming trends and innovations, translating this into recommendations and ideas for improving the Managed Service Environments
  • Develop applications for the continuous improvement and automation of diverse business processes and build interfaces to various IT systems. (via Web Services and other protocols)
  • Actively contribute your ideas and experience to the development of solution concepts
  • Works with the Product/Support teams and aligning how to automate tasks which must be handled manually or with a lot of analyzes
Requirements
  • German and English (other also welcome)
  • Several years of experience in IT support (IT Service Management, IT Service Desk)
  • Several years of experience in managing teams
  • International project management experience
  • Desired Knowledge of databases (MS SQL/MySql/Oracle)
  • Knowledge in jira, confluence and office products
Benefits

Passion for Technology in Retail! As part of open and dynamic teams, you are developing solutions for Europe’s largest consumer electronics retailer. Alongside challenging tasks with latest technologies, we are offering various benefits as well as flexible working time and possibilities for personal development. As part of the Future Technology Lab you are building the future of retail and services. When you are ready to learn more about us, just drop us your application right below!

Interested? We are looking forward to receiving your application!

HR Contact: Melvin Andre Biller

Phone number: +49 (841) 634-3421
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Date limite: 08-12-2024

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