Senior Infrastructure Specialist

for the division Information Technology in the department Service Delivery

Location
Munich , Germany

IT1.4.7 is the Network tower within Service Delivery responsible for all aspects of Local Area Networking, WIFI, Network Security and Telephony. The team is responsible Globally with resources in Singapore, Munich, UK and North America. Specific technologies and providers include Cisco, Aruba, Arista, Infoblox, Citrix Netscalers, Solarwinds, Fortinet, Riverbed and zScaler.

The role of a Network Operations Engineer is responsible for the Day to Day availability of the production network which includes all aspects of the WAN, LAN, Network Security, Cloud Internet Security Platform and Tools . The role reports to the Global Head of Networks Operations. The candidate will work closely with a mixture of Internal and External resources who will provide the Level 1 and Level 2 support. The successful candidate will require extensive experience in multinational environments and with the specific technologies used to deliver the associated services for Munich RE. This is a technical position requiring both strong technical knowledge in conjunction with demonstration of ownership.

The job is located in Munich.

Your job

• Technical networking ability to troubleshoot WAN, LAN, Network Security, Cloud Internet Security Platform and Tools
• Service restoration, sustainability, and proactive service improvement.
• Participating and at times leading Major Incident conference calls and can identify required resources and providing full Root Cause Analysis for any production outages
• Handling Patch management
• Doing the hardware age reporting
• Being responsible for vendor management for production hardware lifecycle
• Evaluating Managed Service Provider technology solutions so as technical resource and capabilities
• Availability tracking and technical elimination of repeat incidents

Your profile

• Several years of experience in IT Operations Technical Engineering positions
• Expert Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point
• Familiar with networking infrastructure suppliers and service offerings including; Cisco, Aruba, Checkpoint, Fortinet, Riverbed
• Experience working with Cloud Internet Security Planform, such as Zscaler
• Demonstrable understanding of network load balancers and firewalls
• Know-how of monitoring applications such as SolarWinds & Riverbed
• Track record in working as part of a Global 24*7 support model
• History of working in both an insource IT model and a blend of Managed Service Delivery would be beneficial
• Very good negotiating skills and assertiveness, particularly with regard to dealing with brokers
• Working collaboratively and effectively in an international group dynamic, often virtual; proficient in agile ways of working
• Flexibility and bringing a curious and creative mindset, open to new things and able to propose innovative ideas
• Strong written and verbal communication in English
• Willingness to travel

About us

As the world’s leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Make it happen and be part of Munich Re.

• You will work in an environment where we think big: Change and culture are continuously role-modeled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning
• You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders
• We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn
• You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working leveraging digitalization to deliver solutions
• Join us, and experience that we lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

Münchener Rückversicherungs-Gesellschaft
Verena Czaja
Human Resources
Königinstraße 107
80802 München
GERMANY

• Munich Re not only stands for fairness with regard to its clients; it is also an equal opportunities employer. Severely disabled candidates will also be prioritised, if equally qualified.