Project Manager (m/f/d) Global Sea Logistics Systems & Processes – Customer Service

☞ Kuehne+Nagel

Ver: 199

Día de actualización: 19-10-2024

Ubicación: Rhineland-Palatinate Schleswig-Holstein Lower Saxony Mecklenburg-Vorpommern Saxony-Anhalt Saarland Other Hesse Thuringia Hamburg Saxony

Categoría: Planificación / Proyectos IT - Software

Industria: Information Technology Services Logistics Supply Chain Human Resources

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Join us in becoming the most customer-focused organization in freight-forwarding.
Your Role

We are setting new standards in service quality through collaboration and better processes. Together with you, we will implement new systems and processes to achieve this target.
Your Responsibilities
  • Responsible for Sea Logistics systems supporting customer service processes
  • Define customer service processes together with the organization
  • Implement systems supporting best practice and standards for our customer service activities
  • Create, review and prioritize setting of system requirements
  • Maintain configuration on production and test systems
  • Implementation of new processes and functions with trainings, FAQ’s, manuals and eLearning content
  • Review success of implemented changes + follow up
  • Drive change with KPI reports and development targets
  • Align with key stakeholders from other teams, business + functional units

Your Skills And Experiences
  • Experience in customer services processes
  • Project Management experience
  • High degree of organizational and administrative skill
  • Self-disciplined and motivated
  • Able to motivate others and get buy-in from stakeholders
  • Be able to communicate professionally and clearly
Good Reasons to Join

We want you to feel comfortable in your working surroundings. Therefore, we are offering you modern offices in the announced Hamburg Hafencity directly adjacent to the Elbe, flexible working hours, mobile working arrangement, a subsidized job ticket for the public transportation as well as a canteen with a broad range of menus. Kühne + Nagel is offering you a custom-made career – through individual planning and supervisors who support and advice you in every way. Personally, you get supported by a lot of work-life-balance offerings, a company pension and a supplementary health insurance. req78357
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Plazo: 03-12-2024

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