IT-Support Engineer (w/m/d)

☞ Siemens

Ver: 162

Día de actualización: 17-10-2024

Ubicación: Erlangen Bavaria

Categoría: Consultoría / Servicio al cliente

Industria: Appliances Electrical Electronics Manufacturing

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?Then come and join our global team asIT-Support Engineer (f/m/d) to assist our clinical customers regarding their excellent IT Know-how, especially in the EMEA (Europe, Middle East, Africa) region.Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.This position can be filled in Germany or within EMEA Region.Your tasks and responsibilities:
  • You provide international remote IT support for the clinical imaging software of several Siemens Healthineers departments to provide a fast and high-quality support for the customer
  • You coordinate and organize activities (incl. updates and upgrades) with internal and external partners, in order to ensure clinical operation for customers
  • You share your know-how with new team members and hereby build up their competencies
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-servicesYour qualifications and experience:
  • You have a master’s degree in the field of electronics engineering, computer science
  • You have first experience in customer IT support, ideally with imaging devices and clinical software and workflow
  • Alternatively, you have a bachelor’s degree or are an IT Specialist and have additional substantial work experience in the IT field
  • You also gained first experience with virtualized IT systems (e.g., HyperV or VMWare), scripting and server hardware
  • Having experience in implementing interfaces for 3rd party applications, ideally in a clinical setting, would be a great advantage
  • You know the software syngo.via and have experience in supporting it
Your attributes and skills:
  • You have a structured approach to our customers’ problem cases and are able to keep track of several support requests and set the corresponding priorities; at the same time, you always have customer satisfaction and the quality of your technical solution in mind
  • We serve our customers between 7 a.m. and 6 p.m. Your working hours are mainly flexible, nevertheless, one week early or late shift every three weeks is required (within the above mentioned timeframe)
  • With your business fluency in English, you support customers all over EMEA in direct telephone contact, can document problems, easily communicate internally with your colleagues and understand the trainings, most of which are held in English. Ideally, you have already gained experience in intercultural cooperation
  • With your strong communication skills, you integrate effortlessly into our international team
Our global team:Siemens Healthineers is a leading global medical technology company. 69,500 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.Our culture:Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.Check our Careers Site at https://www.siemens-healthineers.com/de/careersAs an equal opportunity employer, we welcome applications from individuals with disabilities.Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad isKatharina Tostmann.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.Siemens Healthineers Germany was awarded the Great Place to Work® certificate.
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Plazo: 01-12-2024

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