IT Senior Network Engineer

WHAT YOU’LL DO

We are seeking a strong candidate to fill the IT Senior Network Engineer position in the Infrastructure and Operations Communication Group at BCG.

As part of BCG’s global IT organization, designing and implementing network solutions and/or improving the efficiency of BCG’s office networks and end-user connectivity is paramount to enabling the business and delivery of our services. We understand the needs of our client facing teams to solve business problems and/or develop the products used by case teams to assist in the delivery of compelling business insights. This includes the individual products and needed operational and maintenance procedures to allow operations teams to delivery an exceptional experience. We perform a business-critical function enabling BCG to deliver an amazing experience and value to our customers in a cost recovery model. Our services are provided in a secure and highly available environment, developing solutions which exactly meet needs of our customers, and enabling operations teams to be successful from design to delivery, while maintaining the highest level of security and client discretion.

Examples include:
Network Engineering and Design

• Design with a Cloud-first approach leveraging multiple SaaS and strategic Service providers
• Collaborating with network architects to design and implement - leveraging multiple SaaS and strategic Service providers
• Rapid time to delivery of productized solutions to support case teams and projects

Product and service delivery

• Deliver collaborative network solutions and operational procedures for software defined networking (SDN) and infrastructure revisions to maintain and provide highly available networks
• Deliver Telephony/UC - Operational Support Activities
• Handle escalations and an ownership mindset and attitude
• Development via automation and operational efficiency as a goal
• Agile and continual evolution of product innovations

The focus of the IT Senior Engineer is to implement state-of-the-art network infrastructure solutions and connectivity for our internal clients, BCG offices and our multiple Cloud environments. The role will work together with multiple architects and project teams, being involved throughout the design / implementation process. Moreover, the role is responsible to ensure that our network environment is operational and well supported.
The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for collaboration and open communication.

YOU’RE GOOD AT

• Extensive experience configuring, managing, and supporting Cisco Call Manager (CUCM) environments for a large company/user base.
• Experience migrating and/or supporting UCaaS environment like Zoom Phone, RingCentral or Cisco Cloud Voice.
• Designing and deploying LANs, WANs, and wireless infrastructure technology including servers, routers, switches, UPSs, and other hardware preferably with automation tools and practices to ensure consistency and repeatability
• Provide networking management and support for local office networks (e.g. configure a switch port in the offices, permit some traffic on the office routers, update the router configuration, coordinate notifications for scheduled service or power maintenance, configure an access point, etc.)
• Support VPN and other 3rd Party connectivity in support of interactions with Akamai, F5, InfoBlox, and other services and hardware.
• Maintain knowledge base and ’as built’ documentation for all network services.
• Work on a cross-functional team using agile development principles to build and release new features and bug fixes to meet rapidly evolving business needs
• Act as main contact to work with product vendor’s customer support and professional services
• Work with other internal IT teams such as security, development, and serviceability to resolve issues and release new capabilities
• Respond to common tickets for network management and telephony support (Cisco Unified Call Manager).

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• BA degree in computer or information sciences or similar field preferred
• 5+ years relevant professional experience in information technology with a focus on network design
• In depth knowledge of Cisco networking to include but not limited to routing, switching and wireless technology
• Experience with implementing and supporting global network environments
• Scripting skills using Python or PowerShell or Bash or Terraform a plus
• Process-oriented and analytical working style with high IT affinity, detail-oriented and quality-minded
• Ability to understand and explain technical concepts both in technical and non-technical situations
• Strong written and verbal communication skills and strong English language skills
• Demonstrates advanced problem solving through independent thinking
• Works positively and collaboratively with other IT teams, system administrators, developers, project managers and peers in a team-focused environment
• Seeks occasional guidance on unusual circumstances, typically working with minimum supervision
• Individually executes and delivers day-to-day work with high quality and effectiveness
• Develops and implements operational improvements
• Able to define and execute multiple tasks or more complex tasks with timely, high quality results
• Proactively identifies and independently solves most non-routine problems by applying broad knowledge
• Able to foresee problems within expertise

YOU’LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.