German Speaking Project Manager

Contenido de trabajo

About the opportunity

Super organised? Ability to facilitate discussions? Brilliant communicator? Then we’d love to hear from you!

As part of our ongoing business growth and development strategy, we are investing in key countries around the world including Germany, Austria and Switzerland. To support this growth, we’re looking for a knowledgeable Project Manager with a commercial mindset to join our team in Munich. You’ll be responsible for all aspects of implementing our award-winning hotel software to our growing collection of wonderful hoteliers.

You are someone who is determined to get great results and has our customers very best interests at their core. You’ll be the face of Guestline leading our customers throughout their implementation experience, running seamless installs whilst assisting the company with growing revenues. As a go-to member of our projects team you’ll have the empathy, knowledge, and project management skills to support our customers enabling a stress-free process.

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What you’ll get up to*

• Deliver strategic and non-standard projects utilising the Implementation Team resources
• Act as the first point of contact for our customer base from contract signature to go live, assessing the project requirements on an individual basis and planning resource and the project accordingly
• Working diligently and proactively to achieve fantastic results for our customers whilst always keeping all stakeholders in the loop
• Consult hotels proactively on best practices and ways to improve the usage of our platform
• Developing long-term customer relationships with assigned accounts in order to generate revenue

You’ll be responsible for

• Creation of project and training plans
• Scheduling project resources
• Successful project delivery
• The full life cycle of the project covering all Guestline products and services
• Monitoring and controlling project status and deliverables and updating all internal platforms accordingly
• Delivering the key project requirements within agreed margins
• Managing communication of non-standard projects across internal Guestline teams

About you

• You know how to do this –you’ll be experienced in project management, training or implementation or you’ll have studied Hotel Management, IT or Business Travel in Higher Education
• You’re meticulously organized –you use efficient processes and know-how to multitask seamlessly whilst always keeping an eye on the detail
• You’re unwaveringly customer-focused – you put a customer lens on all that you do. You have the ability to understand the problems of our target customers and translate them into actionable insights
• You’re great with people – you understand how to get the best out of people, delivering a message right and influencing across different teams and stakeholders; from Engineers to Sales to c-suite, customers and third parties
• You’re Tech- savvy – whilst you don’t need to be able to code, we like our Guestliners to be tech-savvy enough to understand the nuances and workings of our technologies
• You’re prepared to drive change – You use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed
• You’ve got a curious mind – you read around your subject and default to open when it comes to sharing knowledge
• You’re great with languages - German is your first language and you’re fluent in English
• Prior experience with German accounting standards and software would be beneficial

What we can offer

We offer a great and international place to work including an attractive benefits package depending on your experience.

• A permanent employment contract in an innovative company
• Competitive salary and 30 days holiday
• Location: Germany, work from home available with occasional travel to our Munich office
• Agile team with flat hierarchies
• Regular team events and travel benefits

About us
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At Guestline, we craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world, our users interact with our software in many areas of their working day and we’re here to make their lives more enjoyable, more productive and to help them provide better service to their customers. It’s this relationship that we help build between Hotels and their guests that mean we have vast scope for innovation, disruption and enhancement every step of the way.

Our diverse team is filled with ambitious and creative minds, spread across five countries, we’ve quickly grown to over 200 people and our plans are to continue our international expansion. As a 25-year-old company with deep and long-standing relationships, our history guides us and gives us great position in the market, but it’s our innovation and international expansion that will keep us successful.

Our growth has been fuelled by investment from Riverside PE, a leading US Private Equity firm who have a strong track record in supporting disruptive ambitious businesses to become market leaders. As part of this growth we’re venturing into Europe and Germany this year.

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Equal Opportunity*

The best ideas are often the least expected and require new ways of thinking; that’s why our teams at Guestline are made up of broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

Data Privacy

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Guestline, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Guestline has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Agencies

As much as we appreciate the help, we’re using our own direct sourcing methods or we’re working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email peopleops@guestline.com FAO our People Team, speculative phone calls will not be taken by our team neither will CV submissions without Guestline or the candidates expressed consent

Job Type: Full-time