German Speaking Client Care Consultant for a new online payment platform

☞ Patrique Mercier Recruitment

Ver: 119

Día de actualización: 28-09-2024

Ubicación: Halle (Saale) Saxony-Anhalt

Categoría: Consultoría / Servicio al cliente

Industria: Primary Secondary Education Non-profit Organizations

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Patrique Mercier Recruitment is currently seeking a German Speaking Client Care Consultant for a new online payment platform. This is an exciting opportunity to join a dynamic and innovative company and provide exceptional client care to German-speaking customers.

As a German Speaking Client Care Consultant, you will be responsible for assisting customers with their inquiries, providing support and guidance, and ensuring a seamless customer experience. You will handle customer interactions via phone, email, or chat, resolve any issues or concerns, and contribute to maintaining high customer satisfaction levels.

Our client is a rapidly growing online payment platform that values excellent client care. By joining their team, you will have the opportunity to work in a fast-paced environment and strive for excellence in client service.

Responsibilities

  • Provide outstanding client care to German-speaking customers
  • Handle customer inquiries via phone, email, and chat
  • Assist customers with their requests, questions, and concerns
  • Ensure a smooth and positive customer experience
  • Resolve customer issues or escalate them to the appropriate teams
  • Maintain accurate and detailed customer records
  • Collaborate with cross-functional teams to address customer needs
  • Stay updated on the platform’s features and processes
  • Adhere to company guidelines and procedures
Requirements

  • Fluency in spoken and written German and English
  • Prior experience in customer care or a related role
  • Excellent communication and interpersonal skills
  • Ability to provide effective client support and solutions
  • Strong problem-solving and decision-making abilities
  • Proficiency in using computer systems and customer support tools
  • Ability to work well in a team environment
  • Attention to detail and ability to multitask effectively
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Plazo: 12-11-2024

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