Customer Success Associate (m/ w / x)

☞ PlanA.Earth GmbH

Ver: 171

Día de actualización: 24-10-2024

Ubicación: Berlin

Categoría: Consultoría / Servicio al cliente

Industria:

Tipo de empleo: Vollzeit, Festanstellung

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Contenido de trabajo

Your mission
Are you passionate about climate change and moving the world to a more sustainable future? Are you comfortable working in an agile, fast-paced environment? Then you’ve come to the right place! We’re looking for an independent, forward-thinking senior Customer Success Associate to join our Customer Success Team.
How you’ll make an impact
At Plan A, you’ll be working with large, global companies to understand and reduce their carbon footprint. As a Customer Success Associate, you are the face of Plan A to our clients and the voice of our clients within our organization. In this dynamic and multi-faceted role, you are responsible for helping to grow and sustain the success of our clients’ services, fostering genuine and durable customer relationships on the basis of that success, and converting those relationships into opportunities for long-term revenue growth. Data-driven and operationally savvy, Customer Success Associates are motivated above all by opportunities to build, maintain, and expand customer relationships, relentlessly seeking to build operational success and leverage it into long-term partner retention and revenue growth. We are looking for someone to:
  • Become an expert on the Plan A platform: Leveraging deep product and carbon accounting knowledge, innovatively resolve clients’ pain points and identify opportunities for future product development.
  • Develop a vision and strategy for each client you manage by assessing each partner’s strengths and weaknesses and assist partners in setting and achieving ambitious goals.
  • Build deep and trusting long-term client relationships: Identify pain points, as well as opportunities for service growth and revenue generation.
  • Work with our technical teams to ensure client feedback is heard, and shape the future of our product pipeline
  • Collaborate with our commercial teams to provide support for new business opportunities
What we’re looking for
  • You have 2+ years of relevant work experience, including - but not limited to - roles in management consulting, a role on a sustainability team at a large enterprise, or prior experience in Customer Success.
  • You have comfort in working cross-functionally, aligning with sales and, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals.
  • Quantitatively inclined and data savvy, you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from data, asking critical questions and quickly learning the ins and outs of carbon accounting.
  • Experience, or strong interest in, sales, negotiation, and generating commercial growth
  • You’re comfortable working in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
  • English fluency required, Germany fluency strongly preferred
What makes you stand out (optional)
  • A passion for sustainability, and helping companies tackle the world’s biggest challenges.
  • Experience in working on large scale projects related to carbon accounting or decarbonization
What you can expect from Plan A
  • Contribution to a bigger purpose! Push the needle on climate action by contributing to the success of our carbon management and ESG software!
  • We value collaboration over competition. You will become part of a collaborative and cross-functional environment, where we regularly share knowledge.
  • We are always growing and so are you. Our formalised bi-annual performance and development sessions allow us to support you in hitting your professional development goals.
  • Enjoy the perks of remote work but always feel free to join us in our office in the heart of Berlin.
Benefits for our employees
  • Access to online learning platforms (e.g. Masterclass, Master Plan)
  • Access to online magazines and platforms (e.g. FT and Sifted)
  • Team offsite (1 per year)
  • Monthly team events and activities
  • Weekly team drinks on a Friday evening
  • Option to work from home
  • 25 vacation days per year
Our Values
At Plan A we live by our values, using them as a compass in all areas of our work and communication!

We empower our stakeholders and peers to progress for the better.
We collaborate with a supportive can-do attitude and embrace change.
We value self-reflection, honesty and an open mind.
We act sustainably, we balance people, planet and profit.
We drive our mission to deliver solutions for complex problems.
About us
Plan A believes that companies have the power to pave the way to a more sustainable future for our world. We exist to help companies build a carbon-neutral and sustainable economy. We do this by providing a digital platform for companies to reduce their environmental impact, engage their employees, and drive their own agenda towards carbon neutrality.

We have developed an ESG reporting and decarbonisation platform for fast-acting businesses. We combine our platform’s data processing power with a team of scientific experts to guide industry-leading companies towards achieving their sustainability and ESG goals.

Plan A is based in Berlin, Germany and was founded in 2017. We’re a happy team of sustainability-minded humans from different countries across the world. We want to create true change where it matters.

At Plan A we are committed to creating an inclusive workplace that values diversity and encourages you to be you. We believe that businesses should represent the world we want to live in, and so we encourage applications from people of different ages, sexual orientations, ethnicities and physical or neurodiversity. We value the contribution you bring, regardless of where it comes from, and look forward to your application!
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Plazo: 08-12-2024

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