Technology Operations - Associate (m/f/d) - Frankfurt

As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you’ll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You’ll play a key role in the care and support of customers, including proactive incident monitoring. In addition to valuable on-the-job experience, you’ll receive coaching, mentorship, and a host of other development opportunities to advance your career at the firm and beyond.

The duties of this role include:

• Adhere to GTI Service Delivery and Technology Policies, Standards and Procedures
• Focus on meeting SLA across Incident, Problem, Change & Request Management processes
• Provide due diligence and escalation on all changes impacting location. Fully scrutinize proposed change details identifying potential impact to the local infrastructure, applications, regulatory requirements and ultimately the business
• Execute key processes such as Asset and Media Management are thoroughly followed
• Keep Technology Rooms and all GTI spaces in the locations always in good conditions, secured, cable managed and nothing is left out of place
• Timely escalation of issues to the Technology Leads and to the relevant service owners
• Partners with all peers in GTI EMEA locations for troubleshooting and also for delivering cross location initiatives
• Execution of the Global GTI Vulnerability Management lifecycle, including identification, reporting and remediation of vulnerability management issues
• Assist Technology Leads in improving productivity resulting in increased cost effectiveness and value
• Provide problem management support to problematic recurring incidents ensuring root cause analysis is conducted and corrective action plans are in place
• Provide high quality support to the clients with professionalism and good communication, own the problems and educate the clients promoting self-service tools.
• Provide support coverage for the required timeframe in the location, ensuring on call support on a Rota basis if required
• Complete regular Control Checks accurately and on-time.
• Maintain all inventories
• Provide an easier, smoother experience in line with customers’ raised expectations in regard to the level of service they receive, "obsess about the customer"

This role requires a wide variety of strengths and capabilities, including:

• Bachelor’s degree in technology related area preferred OR
• 5+ years of related technology experience working with multiple technologies and complex, large scale, cross-functional project / production / service delivery and client support, preferably in the financial services industry and in large organizations
• Experience in the product space, within key technology areas such as storage, standard voice, preferably trader voice too, voice recording, network, rack & stack and cabling management
• Strong technical capability - Certification in Linux/Windows administration

We offer

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services and our very own parent-child office
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions and a subsidised in-house canteen, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda, join employee networking groups and the JPM Club for social activities
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.