Teamlead Relationship Management (a)

TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks and business vendors leverage TIS to transform how they connect global accounts, collaborate on payment processes, execute outbound payments, analyze cash flow and compliance data, and improve critical outbound payment functions.

The TIS corporate payments technology platform helps businesses improve operational efficiency, lower risk, manage liquidity, gain strategic advantage – and ultimately achieve enterprise payment optimization.

We’re on a mission to set a new industry standard for business-to-business payments. Since 2010, TIS has been combining its treasury management heritage with cloud architecture and bank connectivity expertise to help global corporations, banks and consulting firms optimize outbound payment processes.

Working at TIS

• As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE].
• We respect both our personal and professional life so they would amplify each other.
• Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story.
• Working in our Customer Success & Pre-Sales department (part of the so called Client Growth Organization), you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our customers are the heart of our business, we will be counting on you to educate our customers get the most out of our unique TIS solution·
• And last, but not the least, we offer great remuneration and social package.

• Upsell/Cross-Sell (ARR) and One time revenue (e.g. selling Professional Services)
• Manage renewals
• Working with Sales, especially on strategic account development
• Manage the whole client relationship (commercials, legal aspects / contract topics, satisfaction, escalations)
• Avoid churn / Secure existing ARR by identify early warning signals for churn and track customer health
• Identify “product obstacles” in the sales process (e.g. analyze why selling BDM stuck) and develop strategies to improve the situation as well as identify product requirements within the community which add value to the product (interface to Product Manager)
• Contact person for onboarding partners regarding the legal and technical set up
• Develop a concept for a streamlined client communication within the whole company (considering Marketing, BDRs, Sales, Product, Management)

• A degree in business administration, economics, computer science, mathematics or similar
• 4 years+ of relevant professional experience, experience in customer support or in a consulting environment, experience in Customer Success (implementations and/or in support) / Professional Services, experience in Sales (in a SaaS environment with existing customer reference an advantage)
• Experience in the finance environment, especially payments, is beneficial
• Affinity for IT and solid basic technical knowledge
• Excellent German and English communication skills, both written and verbal (with C-level contacts)

The placement can also take place Germany-wide.

Your contact at TIS

André Marko
HR Business Partner
Altrottstraße 31
DE-69190 Walldorf
T +49 (0) 151 7308 28 17

Get in touch!