Senior Customer Success Manager EMEA (f/m/d)

☞ LeanIX

Aussicht: 228

Update Tag: 07-10-2024

Ort: Bonn North Rhine-Westphalia

Kategorie: Beratung / Kundenservice

Industrie: Information Technology Services Computer Software Financial Services

Position: Associate

Jobtyp: Full-time

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Jobinhalt

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes with our solutions focusing on Enterprise Architecture, Microservice Intelligence and SaaS Intelligence.

LeanIX is not just the product, in fact it‘s a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

We are looking for a customer-oriented and ambitious team player with exceptional analytical and IT-Management skills to support our customers in the best way possible. You will take on full responsibility for all of your customer accounts. Your tasks range from Technical Product Support, to Strategic Enterprise Architecture adivse and Change Management projects. As a trusted expert your will get the most value out of LeanIX for our customers by actively leveraging your product and consulting expertise. Moreover, you will be responsible for the expansion and relationship management of our partnerships.

WHAT IS WAITING FOR YOU?
  • Regular care of customer accounts from various industries and ensuring continuous communication with customers
  • First point of contact for all customer aspects
  • Ensuring a smooth onboarding of new customers
  • Development and expansion of customer accounts
  • Close collaboration with Sales, Marketing, Professional Services and Product Development
  • Support of consulting projects with customers
  • Translating customer feedback into product requirements
  • Shaping the future of the CSM department in a fast-growing Tech company
WHAT ARE WE LOOKING FOR?
  • 3+ years of experience in IT domain of an internationally operating company or a consulting company for IT Management projects
  • Understanding of IT organizations, development of IT applications and IT operations in companies
  • Understanding of role of IT Management/Enterprise Architecture and of the setup of Cloud Services
  • Working experience in direct customer interaction on decision-making level in the IT
  • Experience in project management and project methods
  • 1+ year working knowledge with Gainsight or Totango
  • Very good English language skills, especially technical vocabulary
  • Passion for IT
At LeanIX you have the freedom to decide on the work mode that suits both your personal situation and how to best organize work within your team. The Flexible Work Mode means you can work from the office once in a while, on a frequent basis or maybe you prefer to work remotely from your home office most of the time. LeanIX teams and team members decide their work mode for themselves. Our Flexible Work Mode only requires employees to reside within a reasonable distance to one of our offices (you should be able to get there within a half day of travel) in order to encourage attendance at company and office-wide events, important internal meetings, and to develop and strengthen working relationships with colleagues.

As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Frist: 21-11-2024

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