Director Customer Success Engineering (f/m/d)

☞ LeanIX

Aussicht: 198

Update Tag: 24-10-2024

Ort: Bonn North Rhine-Westphalia

Kategorie: Beratung / Kundenservice

Industrie: Information Technology Services Computer Software Financial Services

Position: Director

Jobtyp: Full-time

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Jobinhalt

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes with our solutions focusing on Enterprise Architecture, Microservice Intelligence and SaaS Intelligence.

LeanIX is not just the product, in fact it‘s a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

LeanIX is growing rapidly and seeking a Director Customer Success Engineering (f/m/d). Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Director CSE, you are part of our global Customer Success leadership. You support the regional leads in successful delivery & growth in their assigned market and assure global technical thought-leadership & innovation. You are recognized for ability to shape and evolve the technical organization, and represent the Customer Success organization both inside and outside LeanIX.

WHAT IS WAITING FOR YOU?
  • Be a trusted advisor for all technical aspects of our LeanIX Continuous Transformation Platform®, in particular regarding data model configuration, integrations and visualizations
  • Be a Customer Success role model and excel in mentoring & developing talent based on multiple locations globally, as well as in ensuring the teams’ technical competence
  • Take responsibility around global key Customer Success KPIs (in particular: Net Retention Rate)
  • Collaborate with technical thought-leaders within the Customer Success & Product operation to drive innovation and improve the LeanIX products on a daily base
  • Build-up a repeatable Technical Enablement process to support functions like Sales Engineering & Professional Service
  • Build-up a quantifiable, highly efficient end-to-end support process
WHAT ARE WE LOOKING FOR?
  • Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
  • 10 years of experience in customer-facing and technical roles with a minimum of > 5 years experience in a similar role
  • Successful track record in managing, coaching & developing technical talent
  • Understanding of SaaS business model
  • Knowledgeable with Cloud-Native and associated challenges for both large corporates & fast-growing product organizations
At LeanIX you have the freedom to decide on the work mode that suits both your personal situation and how to best organize work within your team. The Flexible Work Mode means you can work from the office once in a while, on a frequent basis or maybe you prefer to work remotely from your home office most of the time. LeanIX teams and team members decide their work mode for themselves. Our Flexible Work Mode only requires employees to reside within a reasonable distance to one of our offices (you should be able to get there within a half day of travel) in order to encourage attendance at company and office-wide events, important internal meetings, and to develop and strengthen working relationships with colleagues.

As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Frist: 08-12-2024

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