Senior Customer Success Manager DACH (f/m/d)

Jobinhalt

LeanIX is looking for a Senior Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for Enterprise customers in different lifecycle stages – from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.

This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global Sales, Marketing, and Product development teams.

Senior Customer Success Manager DACH (f/m/d)
Connected remote and based close to one of our offices in Germany, The Netherlands, Slovenia or France

WHAT IS WAITING FOR YOU?

• Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
• Ensure a successful and robust onboarding experience for all new Enterprise customers within our DACH region (german speaking countries)
• Develop and expand your Enterprise accounts by driving product usage and increasing user base in customer accounts
• Execute consulting projects with your customers
• Translate customer feedback into product requirements
• Working with state-of-the-art Customer Success tool

WHAT ARE WE LOOKING FOR?

• 5+ years of experience in IT domain of an internationally operating company for IT Management projects with direct customer interaction in IT organizations
• Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
• Experience in project management and project methods
• 1+ year working knowledge with Customer Success tool Gainsight or Totango
• English is mandatory and fluent in German language is a must

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 850+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at people@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.