HPC District Services Manager (f/m/d)

☞ Hewlett Packard Enterprise

Aussicht: 167

Update Tag: 22-10-2024

Ort: Ratingen North Rhine-Westphalia

Kategorie: Andere

Industrie: IT Services IT Consulting

Jobtyp: Full-time

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Jobinhalt

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

In the HPC, AI and Hewlett Packard Labs Business Unit, we focus on cutting edge, high-performance, high-scale customer solutions serving a wide range of industries and end-users. Our organization includes High Performance Computing (HPC), Artificial Intelligence (AI), and Labs.

We have an exciting opportunity for an experienced and successful manager to lead a team of high performing Senior Engineers who are based on-site at large HPC accounts in Europe.

In a Typical Day As a Services Manager, You
  • Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
  • Plan, direct, and monitor operational/tactical activities of team.
  • Work closely with sales, presales and delivery teams on projects, ongoing support and new opportunities
  • Meet business and operation targets.
  • Recruit and support development of direct staff members.
  • Handle customer escalations.
  • Establish relationship with customers and other functional managers.
  • Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
  • Provide coaching and leadership to assigned field technicians.
  • Be responsible for all technical escalations
The role will be based in Germany and will require a manager with skills to develop and motivate the internal teams as well develop a strong ‘trusted advisor’ relationship with the end customers.

Customer sites may be located mainly in DACH, occasionally in larger in Europe, and will require regular travel (monthly/quarterly) to engage with the team and the customer.

If you are...
  • Educated to degree level, or equivalent, in a computer science or related discipline.
  • Knowledgeable of high performance/mission critical computing.
  • Knowledgeable of the major HPC customers within the region an advantage.
  • Knowledge of installation and site environmental support solutions.
  • Experienced working with challenging Service Level Agreements (SLA’s) and penalty regimes (desirable).
  • Experienced in people and project management, planning, problem solving, innovation, analysis, communication and negotiation.
  • Experienced in client relationship management and striving to meet/ exceed customer satisfaction in relation to project delivery and ongoing support.
  • Strong experience in Stakeholder Management and 3rd Party vendor management.
  • Excellent communication and presentation skills.
  • Experienced in Working and supporting remote support teams to and enables onsite support/ project teams to resolve complex issues and attain.
  • Fluency in German and English language
Join us and make your mark!

We Offer
  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element!
Part-time work or job-sharing is also applicable to this position.

Want to know more about it? Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE ranked 1st in the Women’s Career Index Germany in 2022 for the eighth time.

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Job

Services

Job Level

Manager_1

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.
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Frist: 06-12-2024

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