E commerce Customer Success Manager for DACH Market

☞ VanSprint B.V.

Aussicht: 164

Update Tag: 22-10-2024

Ort: Darmstadt Hesse

Kategorie: Transport / Logistik / Lager

Industrie:

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Jobinhalt

Are you as
passionate as we are about electric transport and e-commerce? Are you curious
about electric bikes and want to get the chance to learn more about them? Then we are looking for you!

VanSprint B.V.

VanSprint is a Dutch
retailer specialising in e-bikes. We combine our passion for bikes and
e-commerce to move the world away from fossil fuels towards a more sustainable
and future-proof mode of transport that is also a lot more fun!

Want to help us on this
mission? Then read on below.

Tasks

The position:
As an e commerce customers success manager for the
DACH market you’ll help our customers in Germany, Austria and Switzerland
transition from conventional bikes to e bikes, and answer all their queries in
the process. For this role, it is essential that you speak German on native level.

  • Taking care of customer relationships.
  • Provide product and service information and resolve product and service
problems

  • Generate sales leads
  • Collect customer information and analyse customer needs
  • Learn about SEO/SEA
  • Learn about Social Media marketing (organic and paid)
Requirements

Your profile

We’re looking for someone with a passion for ecommerce and with an
entrepreneurial pro-active approach. Since there is the option for remote
working (50/50), you’ll also need to be able to work independently. Sprint through the

requirements:
  • 2
plus years in E commerce Customer Success or a similar role

  • Impeccable
customer skills, you have a strong sense of empathy and integrity

  • Have
the ability to go above and beyond to help the customer and think creatively of
solutions to address the problem

  • Self-motivated,
you work well autonomously. You are confident and pro-active in your work and
have no problem working independently

  • You
are customer-focused and highly responsive to customer needs and requests

  • You speak German on native level
Benefits

What

we’ll offer you:
  • Challenging
work environment

  • Freedom
to work

  • Competitive
yearly salary of 50k EUR per year

  • Possibility
to work partially remotely

  • International
work environment and possible work trips

  • Insights
into the company structure and opportunities to improve yourself and your
skills

Interested?

If you’re interested
please send your application
in English and include your resume and CV. Feel free to also contact us for any
further questions.
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Frist: 06-12-2024

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