Customer Success Manager (m/f/d)

Jobinhalt

We believe the best ideas come from the collaboration of happy, talented people. That’s why we seek to promote a truly inspiring work environment and create a space where people can grow, learn new skills, be creative, work independently and make decisions that shape the future of the company.

Talon.One is the leading Promotion Engine for e-businesses. Our B2B product helps companies automate, manage, and optimize promotional marketing campaigns for their end-users. The beauty of the software is that it empowers the whole team to create and maintain promotions, and also allows you to choose the best application for your business model.

• Developers get a powerful promotion toolkit and infrastructure to set up incredibly sophisticated campaigns in minutes rather than weeks.
• Marketers can create, automate, and manage discounts, coupons, loyalty, and referral programs without taking developers away from the company’s core product.
• Customer Success and Sales teams can offer any type of incentive or appeasement instantly to customers, improving satisfaction, and reducing churn.

Tasks

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams.
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps.
• Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues.
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures.
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets.
• Design Customer Success processes that help us rapidly scale our highly custom, enterprise solution.
• Coordinate a wide range of projects effectively and simultaneously, like process improvements, feature input, product launches, and customer implementation.

Requirements

• Passion for tech and experience with SaaS products and APIs.
• Founded experience working in a Customer Success, Account Management, or another client-facing role.
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives.
• Exceptional communication skills in spoken and written English, German is a plus.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Flexible approach and an ability to operate effectively with uncertainty and change

Benefits

• The right attitude: Modern methods and a diverse, creative workspace with an open and international culture.
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team.
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn.
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware.
• High flexibility degree: Prefer to work early or late night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees.

AND THERE IS MORE:

• Work on the world’s most powerful and most flexible promotion engine
• Unlimited contracts
• Flexible work schedule with the option of working from home
• English is our working language and we come from every corner of the world, you will love working in a diverse, cross-cultural team (get ready to taste delicious food from different parts of the world!)
• In-house German language courses
• Budget for ongoing professional development
• Monthly knowledge sharing sessions
• Discounted Urban Sports Club membership and BVG ticket
• Regular Team events, as well as PlayStation and darts
• Well stocked kitchen and our famous Friday’s team update and beers
• Ready for a vacation? 26 paid vacation days, with an additional day for each year of service - up to 30 days. Additionally, you can have a day off for your birthday, and another day if you are moving -it’s on us!
• Work-Dog-Balance, your best friend is more than welcome!
• Financial support to create your comfy, productive home office

Your health and ours are very important to us! In times of COVID-19, we have fully adapted and digitized our application process so we can continue to be there for our applicants. Stay healthy!

Can’t wait to join? Then we’d love to hear from you! To apply, please answer a few quick questions and upload your CV by clicking the button below.

Job Type: Full-time