Customer Excellence Manager

☞ Kyowa Kirin International

Aussicht: 175

Update Tag: 09-10-2024

Ort: Düsseldorf North Rhine-Westphalia

Kategorie: Der Umsatz Informationstechnologie Beratung / Kundenservice Kunst / Design Geschäftsführung Offizier

Industrie:

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Jobinhalt

Overview:
At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We’re an inclusive pharmaceutical company that takes time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI a brilliant place to work.

Job Purpose

The Commercial Excellence Manager´s primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
Responsibilities:
General
  • Maintain and update in-market sales reports
  • Gather data intelligence and providing insight to identify business opportunities
  • Creation and maintenance of product brand books with marketing department
  • Analyze and monitor market dynamics, gather and interpret financial data
  • Correlation analysis
  • Responsible for Germany in-market sales analytics and presentation to internal departments
  • Sourcing/negotiations on data sources
  • ROI analysis
  • Skilled business analysts also use requirement to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment
CRM Management
  • Data support regarding customer and user data, field service structures and activity data
  • Analysis of existing processes in cooperation with the business units to determine requirements for optimizing Salesforce / Veeva functionalities
  • Maximizing the data quality, especially about customer master and activity data
  • Further development of the system with the help of user acceptance testing
  • Maintenance and further development of the existing reporting
  • Contact person for technical and content-related questions about CRM (1st level support) as well as for the system interfaces (One Key interface, etc.)
  • Support with training on system developments or during the on-boarding of new employees
  • Interface between local business and global technical experts as well as external cooperation partners

BI management
  • Data support regarding different sales data sources and activity information in cooperation with the data owners
  • Local contact for in-depth technical and content-related questions about MS PowerBI (2nd level support)
  • Further development of the system from the determination of requirements to the roll-out
  • Interface between local business and global technical experts
Maintain Compliance
  • Abide by the requirements of the Codex Code of Practice including but not restricted to maintaining high professional standards of conduct, in line with the company procedures with a duty of care to the reputation of the company and the industry.
  • Adherence of Compliance Guidelines as well as AKG e. V. (Pharma Code Association Drugs and Cooperation) Pharma Code without exception
  • Immediate reporting of any suspected or noticed infringement of Compliance Regulations to management or Compliance Officer
Qualifications:
  • Analytical thinking, experience in forecasting, understanding of finance would be very good
  • Analytical skills and high level of computer literacy and numeracy
  • Expert knowledge MS Office, in particular Excel including VBA knowledge, cross tables, and Power Pivot
  • Experience of analysis tools
  • Forecasting and or financial modelling experience
  • Very good knowledge of CRM systems (Veeva, Salesforce.com, SAP CRM, Nexxus CRM or comparable)
  • SQL / basic programming
  • Very good experience in project management in interdisciplinary areas
  • Business case development
  • Modelling techniques and methods
  • Leadership
  • Implement advanced strategies for gathering, reviewing, and analysing data requirements
  • Prioritize requirements and create conceptual prototypes and mock-ups
  • Master strategic business process modelling, traceability, and quality management techniques
  • Apply best practices for effective communication and problem-solving
  • Knowledge of system applications, admin experience via databases etc.
  • Knowledge database queries and data modelling, especially reporting
  • Written and verbal communication, including technical writing skills
  • English in spoken and written
  • Knowledge in the training of system applications
  • Knowledge in the pharmaceutical industry is an advantage
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Frist: 23-11-2024

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