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Bioprocess Service & Technical Specialist (m/w/d)
Aussicht: 213
Update Tag: 07-10-2024
Ort: Jülich North Rhine-Westphalia
Kategorie: Der Umsatz Beratung / Kundenservice
Industrie: Biotechnology
Position: Associate
Jobtyp: Full-time
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Jobinhalt
Your challenges
- Report to the Support Manager Pilot & Production Scale Bioprocess.
- Work in a PAN-European team with flexible territorial responsibilities.
- Maintain and develop relationships with existing Pharma, Biotech, and Academic customers.
- Achieve strategic and operational goals for the Eppendorf Bioprocess business (technical support) in Europe.
- Increase customer satisfaction and Eppendorf brand image by providing premium support to bioprocess customers in Europe.
- Identify future customer needs and communicate product enhancements to Portfolio Management.
- Maintenance, repairs, installations, and training of Eppendorf bioprocess equipment.
- Planning, execution, and invoicing of service calls (maintenance, repairs, etc.).
- Processing technical customer inquiries by e-mail/telephone.
- Building and maintaining a positive and cooperative working relationship with customers and colleagues.
Your expertise
- Completed technical education as a mechatronics technician, electronics technician or comparable.
- Technical competence, special knowledge (e.g. languages, IT):
- Basic knowledge of process engineering
- Very good knowledge of written and spoken English
- Willingness to work flexible hours, willingness to travel (approx. 70% multi-day, Europe-wide).
- Computer skills in hardware and software (MS Software, MS Dynamics etc.)
- Ability to work independently / organizational skills
- Customer orientation
- Communication skills
- Ability to work in a team
- Ability to work under pressure
Your benefits at Eppendorf
- We offer flat hierarchies with decision-making paths in an open and friendly working environment.
- You have the opportunity to combine work and family through flexible working hours.
- We offer further individual training through personnel development programs as well as by attending individually selectable training courses and conferences and annual employee appraisals.
- Structured induction and rapid integration into the team through the employee induction program are part of our onboarding.
- Our various social benefits, such as a pension fund in addition to the salary, company sports programs, job bike, and more, will fulfill our offer
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Frist: 21-11-2024
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