Bioprocess Service & Technical Specialist (m/w/d)

View: 212

Update day: 07-10-2024

Location: Jülich North Rhine-Westphalia

Category: Sales Consulting / Customer Service

Industry: Biotechnology

Position: Associate

Job type: Full-time

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Job content

Your challenges

Report to the Support Manager Pilot & Production Scale Bioprocess.
Work in a PAN-European team with flexible territorial responsibilities.
Maintain and develop relationships with existing Pharma, Biotech, and Academic customers.
Achieve strategic and operational goals for the Eppendorf Bioprocess business (technical support) in Europe.
Increase customer satisfaction and Eppendorf brand image by providing premium support to bioprocess customers in Europe.
Identify future customer needs and communicate product enhancements to Portfolio Management.
Maintenance, repairs, installations, and training of Eppendorf bioprocess equipment.
Planning, execution, and invoicing of service calls (maintenance, repairs, etc.).
Processing technical customer inquiries by e-mail/telephone.
Building and maintaining a positive and cooperative working relationship with customers and colleagues.

Your expertise

Completed technical education as a mechatronics technician, electronics technician or comparable.
Technical competence, special knowledge (e.g. languages, IT):
Basic knowledge of process engineering
Very good knowledge of written and spoken English
Willingness to work flexible hours, willingness to travel (approx. 70% multi-day, Europe-wide).
Computer skills in hardware and software (MS Software, MS Dynamics etc.)
Ability to work independently / organizational skills
Customer orientation
Communication skills
Ability to work in a team
Ability to work under pressure

Your benefits at Eppendorf

We offer flat hierarchies with decision-making paths in an open and friendly working environment.
You have the opportunity to combine work and family through flexible working hours.
We offer further individual training through personnel development programs as well as by attending individually selectable training courses and conferences and annual employee appraisals.
Structured induction and rapid integration into the team through the employee induction program are part of our onboarding.
Our various social benefits, such as a pension fund in addition to the salary, company sports programs, job bike, and more, will fulfill our offer

Please note that we can only consider applications that are submitted online via our application management tool.

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