Customer Support Paralegal (m/w/x)

Job content

MORE TOMORROW NOW.
Grover’s vision is for more people to get the best out of life – with flexible, affordable access to the tech they want. Our monthly tech rental subscription model is a more sustainable way to use tech – as part of the circular economy.
Grover is growing. Fast. In 5 years, we’ve gone from a small startup based in a Berlin apartment to a team of 200+ people, offering flexible tech rental across Germany, Austria, Spain and The Netherlands. And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access tech – for them to get more tomorrow now.
Tomorrow’s tech lets us achieve extraordinary things, to experience deeper, work smarter, play harder and live better. So if you want to join us on our mission to get tech into more people’s hands in a simple, smart, sustainable way, we’d love to have you on the team.

We are looking for a Customer Support Paralegal (m/w/x)to join our talented Legal team in Berlin.

As a Customer Support Paralegal, you will:

• Be first point of contact for our Customer Support (CS) and Debt Collections (DC) Team
• Work hand in hand with CS and DC on complex cases
• Autonomous processing of enquiries from authorities and courts in connection with our assets (enquiries about insurance coverage, regulatory proceedings, order proceedings)
• Be first contact for legal queries in the context of debt collection matters from our partners and courts
• Support the legal team in all ongoing regulatory proceedings which are customer centric
• Support the legal team with project coordination and prioritization

You care about:

• Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
• Helping others:sharing knowledge with your colleagues is on top of your priorities
• Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
• Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for a Customer Support Paralegal with:

• 1-3 years experience
• Business or Law background
• Experience in international law
• Regulatory law experience, e.g., on drones, e-scooters or other consumer relevant devices
• Excellent organizational, project management and communication skills
• Office skills are mandatory, experience with Jira, Salesforce and Intercom is a big plus
• The ability to thrives in a fast- paced environment and work under pressure, use initiative, manage multiple projects at once and meets deadlines
• Comfort and experience working with technology, including internal and external databases, reporting tools and other third party resources
• Native German and Fluent English

Nice to have:

• Experience at a top tier law firm, in-house or in a startup company

What we offer:

• Competitive salary and benefits.
• Flexible working hours combined with a semi-remote work structure. Office? Remote? Figure out the balance that works best for you.
• Entrepreneurial responsibilities and upward career growth.
• Engaging, open office located in central Berlin.
• Diverse global team of 50 nationalities (and counting)! Genuinely the nicest group of colleagues who will soon become friends.
• Team events, Grover tech discounts, and expanding perks.

Job Type: Full-time