Customer Support Engineer

☞ Enghouse

View: 186

Update day: 24-10-2024

Location: Düren North Rhine-Westphalia

Category: Consulting / Customer Service

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Job content

You have a technical expertise and you would like to use your knowledge to help solving customers’ problems?


As Customer Support Engineer you will be in a team of high-quality experts and a contact person to telcommunication providers for our Java-based software products comprised of backend systems, webservices, routing, mediation and web-based user interfaces needed for changing telecommunication providers (porting data exchange) or extending the broadband expansion in Germany.


Key Responsibilities:


  • Execute technical support on request (via phone or ticket system)
  • Manage simultaneous customer cases with the help of our logging databases
  • Determine problems and deliver solutions, using company internal knowledge base and standardized specifications
  • Document actions taken and log solutions found in a clear and concise manner

Qualifications:


  • Experience in IT Support or similar
  • Knowledge in Linux operating system (console)
  • Understanding of web and network systems (physical, logical, hardware, software)
  • Knowledge in Oracle and PostGreSQL databases is a plus
  • Knowledge in application servers Glassfish or Payarafish is a plus
  • Fluent in German, Good English language skills, both written and spoken

Key Opportunities at Enghouse:


  • Work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself
  • Be part of adynamic team with high focus on delivering results and that sees a problem as a chance to find a solution,
    but also where having fun and teamwork is very important
  • Personal further development and training
  • Home office based

Company Description:


Enghouse Interactive is a division of Enghouse Systems Limited, a publicly traded Canadian based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ENGH". Enghouse Networks technology portfolio spans Business Support Systems (BSS), Operations Support Systems (OSS), Mobile Value Added Services (VAS), Network Security, Control & Routing Automation, all of which are designed to deliver strategic value for next generation communication service providers and telecommunications businesses around the globe. Enghouse Networks is a member of GSMA and the TMForum.


Visit us at: www.enghousecarrierservices.de


To apply for this opportunity, please send your resume in English.

We thank all applicants for their interest. Enghouse Systems is an equal opportunity employer. Severely disabled applicants with equal qualification will be given particular consideration.


#LI-EN8

#LI-Remote

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Deadline: 08-12-2024

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