Customer Service Director (m/f/d)

Job content

Job Description

Danfoss Power Solutions is looking for an experienced Customer Service Director (m/f/d) with experience in electro-mechanical engineered products for Editron division . As our new Director, you will be responsible to lead the global service team, ensuring daily operational services while also strategically developing our service capability in line with Editrons business growth. The growth in service capability could be either organic or via partnerships with Danfoss or external service providers. The Customer Service Director will be responsible for service strategy creation and deployment, creation and implementation of relevant processes, and development of the service function and service capabilities. This position will include close cooperation with different business units and teams in Editron and DPS global functions as well as with other relevant teams in Danfoss organization. This position includes some amount of travelling, but it is not a major part of this position.

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

• Safety is our number one priority and the Customer Service Team often visits Customer locations and therefore must be trained and feel empowered to make whatever decisions are necessary to ensure the safety of themselves plus anyone working with them.
• The Customer Service team is located globally so that this role will require an understanding of different cultures plus the flexibility to adapt to communicating in different time zones.
• Service and repair of product that is out of warranty must be performed in a commercially attractive way, and this role will be responsible for ensuring that quotations are provided in a timely manner, POs are received prior to service being provided and invoices are sent out immediately after the activity is complete.
• Editron is growing at a rate of over 60% per year, therefore the Customer Service capability has to grow also in order to provide effective support for the business growth and this would include partnering with DPS or external organizations in order to provide the necessary response times and coverage
• A key element of supporting Editron’s growth is to continue to develop our people which involves the development of smart objectives and individual development plans that ensure that the teams capability grows in support of the challenges that will arise, this will also involve the development of a skills matrix, thus enabling gaps to be identified and addressed
• This position will involve building relationships both within Editron and also within the wider Danfoss organization
  
  

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• First and foremost, you are a decisive and proactive person, who can communicate well at all levels
• You have a Bachelor degree, Master’s degree and professional experience from a similar role or technical background
• 10 plus of experience in electro-mechanical or similar engineered products
• Evidence of strong leadership skills in a fast based business environment is essential
• Technical background an advantage
• You are motivated by driving continuous improvements
• You enjoy influencing others and developing recommendations
• You have excellent communication skills
  
  

Employee Benefits

We are excited to offer you the following benefits with your employment

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program
  
  

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.