Solutions Engagement Manager (m/f/d)

Solutions Engagement Manager (m/f/d)

UPS Capital Europe

UPS Capital, a wholly owned subsidiary of UPS, is expanding in Europe. UPS Capital provides risk mitigation and financial solutions for business of all sizes and industries along global supply chains. In support of UPS Capital’s accelerated Digital Transformation it is essential to acquire additional talent to the newly established Customer Engagement team. We are looking for a team member that has experience translating business challenges into fantastic solutions for our customers, strong leadership skills, has a fun vibe and embraces change.

JOB DESCRIPTION

UPS Capital is seeking a dynamic, creative, fun and experienced Solutions Engagement Manager with a disruptive mind set and the passion to transform our customer’s business challenges into solutions that drive UPS Capital revenue growth. Besides being heavily focused on enhancing overall customer experience by creating new digital solutions, this person is equipped with strong technical skills and knows how to determine and leverage on customers’ business needs. He/She will lead a team of sales engineers and business analysts that collaborates closely with Sales to position digital connectivity solutions including, but not limited to DFT or API. Profound experience with project management, customer data integrations within a highly demanding cross-functional business growth environment is mandatory.

Does this sound like your ideal career opportunity? If so, we want to hear from you!

The Solutions Engagement Manager plays a key role in developing, expanding and implementing our suite of customer-centric digital solutions and platforms in Europe. This role collaborates with the Agile, Digital Customer Experience, Operations, Finance and Sales team to manage integration projects for existing and new accounts that align to our Digital Strategy and financial goals in Europe. He/She maintains strong customer relationships during pre-sales conversations and post-sales implementations. He/She describes how our digital solutions seamlessly connect into the customer journey map and empower our customers to achieve their business goals. This position provides leadership and development to the members of his/her team, driving communication and technical skill levels as well as enhancing customer focused business acumen.

Responsibilities and Duties

• Thinks strategically to provide customers with solutions, while also suggesting areas for growth and improvement internally
• Establishes timelines and project plans for implementation
• Understands customer requirements and scopes solutions
• Engages with insurance customers to implement digital connectivity solutions
• Delivers reliable integrations and facilitates other technical interactions with focus upon the customer journey
• Leads technical discussions with customers throughout project delivery
• Prioritizes tasks with the Customer Engagement team to achieve KPI
• Leads and develops employees to ensure quality and production goals are met
• Monitors business performance metrics (i.e. long-term customer value, NPS, net margin)

What you’ll need:

• University/Master Degree
• 5+ years of experience in a technical customer implementation role
• Passionate about delivering exceptional customer experiences
• Understanding of JSON, REST API, Java, PHP, or Python and JavaScript, HTML, and CSS
• Experience implementing solutions in a SaaS based environment
• Strong Analytical, creative and writing skills
• Deep technical curiosity on how to apply technology to create customer value
• Ability to travel to meet and support sales teams and strategy development sessions
• Demonstrates success dealing with ambiguity in a high growth environment
• Passion for digital transformation and business processes
• Flexibility to work in a rapidly changing environment with a positive work attitude
• Proven self-starter with project management skills
• Proven ability to work cross-functionally in a team-oriented environment
• Fluency in English (both written and oral)

What we offer:

• Secure employment in a dynamic workplace
• Open business culture
• Comprehensive onboarding program
• Helpful and engaged colleagues
• Flexible working conditions with Home Office
• Attractive Salary and above-average benefits like company pensions, international career opportunities, vacation and Christmas allowance, health offers

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world’s largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.