ServiceNow Solution Architect (m/f/d)

工作内容

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Job Summary

As a global strategic partner of ServiceNow, we implement state-of-the-art solutions for medium and large organizations and shape IT roadmap planning for our fortune 500 customers.

To support our growth, we are looking for Solution Architects to deliver Digital Workflow solutions for different locations in Germany.

The ServiceNow Solution Architect role is one of the core components in all our engagements.

The ideal candidate has a proven track record in architectural advisory and provides business and architecture consulting services to clients.

Location: Freiburg, Germany

Hiring entity: Consulting GmbH

Responsibilities

• Act as a trusted advisor for the customer
• Defines the roadmap with the project manager and the client
• Understands the customer business needs and the implications to a project
• Communicate with customer stakeholders and management to build trust
• Socialise with customer parties to be able to arbitrate in escalations and difficult situations
• Ensure overall solution consistency
• Give recommendations on implementation priorities
• Provide project plan input and align on project streams
• Collect out of scope requirements and help to define the future planning for those
• Build high-level designs for complex matters and align with workstream leads
• Create system abstractions to comprehend the bigger picture
• Direct and serve as a mentor to less experienced staff
• Provide business and technical expertise in identifying, evaluating, and developing systems and procedures that are cost-effective and meet business requirements
• Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact on the business
• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements
• Provide guidance to less experienced personnel
• Support in presales estimations, customer demos, and meetings
• Assists sales staff in qualifying leads and generating proposals
• Communicates in formal presentation settings including proposal orals, client workshops, and regional internal events; develops proposal sections, methodology work products, and formal written deliverables covering area(s) of expertise
  
  

Working Relationships

Internal

• ServiceNow Architects
• ServiceNow Project Managers.
• ServiceNow Solution Consultants
• ServiceNow Technical Consultants.
• Sales and Pre-sales Teams
• Internal Account teams
  
  

External

• Customer Subject Matter Expert
• ServiceNow Application owner
• Customer Architects
• Customer CTOs
• ServiceNow support team and Technical Experts
  
  

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in a related field preferred
• Possesses deep technical knowledge of subject matters and/or software development
• 5+ of experience in enterprise-grade projects or service management and environments
• Knowledge of industry trends and technology to drive organizational change at our customers
• Designing user experience workflows
• 5 or more years of experience with ServiceNow
• ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
• Fluent in English and German
  
  

Desired Qualifications

• 3 or more years of consulting experience with architecture, business analysis, design, and redesign
• Experience working with techniques and approaches for software and system architecture and design, for business process design, and for test planning and execution
• Good workflow analysis and business process integration skills
• Scripting experience in JavaScript, Jelly, and HTML
• Knowledge of the complete ServiceNow Platform and Workflow solution
• Custom Integration using SOAP and REST
  
  

Soft Skills

• Excellent verbal, written, and interpersonal communication skills
• Result-driven and customer-centric and Passion for digitization
• Interacts with confidence and ease when interacting with multiple levels of management (client and company); use complex strategies like indirect influence to build consensus and support
• Ability to multi-task and work on several accounts simultaneously
• Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Stimulated to manage competing priorities in a complex environment
• Ambitious in designing creative business solutions
• Self-starter with the ability to assume leadership and work without direct supervision
• Willingness to travel
  
  

What We Offer You

• Flexible working time models and Home-office contract
• An attractive salary packages.
• Training and mentoring to support the implementation projects.
• Diverse ServiceNow projects and family-like team environment
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.
  
  

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Only shortlisted candidates will be contacted.