Senior Manager Customer Operations (f/m/d)

☞ Danaher Corporation

看过: 186

更新日: 07-10-2024

位置: Krefeld North Rhine-Westphalia

类别: 执行管理 生产/工艺

行业: Medical Devices

工作类型: Full-time

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工作内容

The Position

The position owner will lead, develop and encourage a workforce of three Business Units and their teams covering the Workflow and IT Solution project, Pre-Sales Product Support and Sales Administration.

The person will have responsibility for driving innovation and growth as a member of the senior leadership team. She/he will have the autonomy to drive goals and objectives, measuring and supervising performance and critically chipping in to a holistic strategic and business planning process. She/he will get results through outstanding leadership skills, consistently championing and supporting a culture of performance and continuous improvement, with an eye on reaching optimum performance on an individual and team basis. The successful person in this position will also enjoy a substantial opportunity for career development and growth within the parent company.

Key Responsibilities
  • Develop strategy for country(s) customer operational support to meet changing business landscape and building the best customer experience
  • Develop a team of three managers and associates during the pre-sales and implementation phases for new and existing customers, seeking to deliver outstanding customer experience
  • Develop and encourage a robust team with focus on engagement, retention and ensuring focus on Organisation & Talent Accessment (OTA) and associated people processes. Embody a passion for development to enable associates to reach their full potential
  • Provide leadership in crafting a culture of continuous improvement, robust standard work, the adoption of DBS (Danaher Business Systems) to drive primary and secondary business critical metrics
  • Partner with sales, service and applications with emphasis on delivering a cross functional team approach to delight customer expectations
Requirements
  • Masters´ Degree or equivalent qualification in a management or scientific subject
  • Minimum of 8 years professional experience in the solution selling/capital equipment environment e.g. in the Medical Devices sector
  • Has a proven successful track record in strategic leadership functioning in a willing to take action environment being experience in building and leading in a result focused, metric driven high performance team.
  • Has a consistent track record in change management with the willingness to change the status-quo, the strong ability to influence the growth of the business.
  • Has proven strong strategic and analytical skills as well as solid eye for business.
  • Has a confirmed willingness to attract, hire and retain the highest quality talent, including hiring above the incumbent’s proficiencies where appropriate.
  • Has previous experience with sophisticated, multi-platform, multi-site tender bids
  • Is fluent in written and spoken German and English
  • Ideal location: Germany
Work Environment:

Demonstrates a broad company knowledge which includes corporate policies and procedures, organizational structure, business strategies, goals, products, services, customers and competitors.

We offer you:

At Danaher, you have the opportunity to advance your career in a way no other company or environment can!

We’re on a constant quest to make things better—for our customers, our company and the world. In your day-to-day work, you are part of it as well, and your professional life makes sense

Beckman Coulter as Danaher will offer you a qualitative way of working, on an everyday basis.
Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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最后期限: 21-11-2024

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