Program Manager

工作内容

About Global Knowledge, a Skillsoft company
Global Knowledge is a worldwide leader in IT and technology training, helping individuals and organizations build the skills they need to succeed in an ever-changing world.
With an international network of offices and training facilities, Global Knowledge has the unique flexibility to deliver a broad portfolio of courses on over 100 countries online, in classrooms, and through a worldwide partner network. Established in 1995, Global Knowledge has over 1000 employees worldwide and enables the success of more than 200,000 tech professionals each year. In June 2021, Global Knowledge merged with Skillsoft to create the world’s leading corporate learning company. Learn more at www.globalknowledge.com
About Skillsoft
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, serving approximately 70% of the Fortune 1000, customers in over 160 countries and more than 45 million learners globally. The Company provides enterprise learning solutions to prepare organizations for the future of work, enabling them to overcome critical skill gaps, drive demonstrable behavior-change, and unlock the potential in their greatest assets – their people. Skillsoft offers the world’s most comprehensive suite of premium and original content, including the broadest and deepest library of authorized technology & developer curricula, and multiple learning modalities that dramatically increase learner engagement and retention. Skillsoft’s offerings are anchored in Percipio, its award-winning, AI-driven, immersive learning platform designed to make learning easier, more accessible and more effective. Learn more at www.skillsoft.com. Program Manager position for US Federal Programs in Europe and will be located in Wiesbaden, Germany
The candidate will manage an IT Training Program in Germany including the successful delivery of all IT training program deliverables. The Federal Program Manager’s success is measured by the primary criteria of:

• overall client / program satisfaction
• attainment of original program margin targets

Under the direction of the Director, Federal Programs, the Federal Program Manager works closely with Government Program Managers, Federal Account Executives, Outside Contractors / Vendors, Subject Matter Experts, International Operations, and training center coordinators to ensure that the training program meets the business requirements defined by the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES–

• Training Requirements Analysis
• Program Scope Management
• Time / Resource Management
• Cost Management
• Communications Management
• Issue/Risk Management
• QA / Continuous Process Improvement
• Contract Management
• Training Center Management

SUPERVISORY RESPONSIBILITIES–
Manages a program team of five to eight direct reports assigned to this program .

QUALIFICATIONS –
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must exhibit a thorough knowledge of Global Knowledge’s training products (courses), available training delivery modalities (Classroom, Virtual, Self-Paced, and On-Site) and training services. Training services include:

• Subject Matter Expert (SME) Services
• Assessment
• Mentoring
• Gap Analysis

• Training Materials
• Vouchers
• Books
• 3rd Party Products / Services

• Custom Training Development
• Hosted Learning Management Systems (LMS) Services
• Resource Rental
• Reporting Services
• Marketing Services
• 3rd Party Training Product / Services
• LMS and Workforce Management Product / Services
• Terms and conditions of legal contacting, finance, and accounting

Additional skills include:

• Project P&L (budget) and schedule development
• Statement of Work (SOW) development
• Developing and delivering client Change Orders

• Customer communications and training program awareness / marketing
• Instructor / SME management
• Listening and negotiation
• Managing client expectations
• Conflict management
• Requirements gathering and documentation
• Analyzing data
• Time management and organization
• Development of policies / procedures
• Schedule and coordination of people in matrixed environment

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EDUCATION and/or EXPERIENCE REQUIREMENTS:
College Degree required. Degree in education, organizational development, instructional design, or business administration recommended. Experience in project management, PMI or other relevant certification.
Must hold a DoD Directive 8140.01, Information Assurance Manager (IAM) Level III certification of one of the following:

• Certified Information System Manager (CISM)
• Certified Information Systems Security Professional (CISSP) (or Associate)
• GIAC Security Leadership Certification (GSLC)

Experience in project management, PMI or other relevant certification.

• Three years’ experience overseeing the delivery of services for a complex program with performance/oversight at multiple sites, geographically dispersed.
• Two+ years of experience in managing IT training programs.
• 1+ years of experience in managing army information assurance training programs. Prior project management experiences on Cisco, Microsoft or other IT course development a plus.
• Secondary: 2+ years of experience in large-scale enterprise training projects involving multiple delivery modes (instructor led training, web-based delivery, virtual instructor led sessions, assessment, evaluation, etc), Experience should include management of training projects through entire training lifecycle (needs analysis – delivery and ultimately final evaluation)
• Working knowledge of learning authoring tools and learning management technologies
• Must live or be willing to move to near the Wiesbaden Germany area with limited travel (up to 15%) required for some client assignments and sales meetings

Job Type: Full-time