OPERATIONAL SERVICES – EAME ROOMS SPECIALIST

☞ Central Europe Shared Services Center - Mainz

看过: 163

更新日: 24-10-2024

位置: Mainz Rhineland-Palatinate

类别: 营业额 餐厅/酒店/旅游

行业:

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工作内容

“We care for people so they can be their best”


With careers spanning the globe, your perfect opportunity awaits. We are looking for a


OPERATIONAL SERVICES – EAME ROOMS SPECIALIST


Are you ready for new position with Hyatt?

The Operational Service – Rooms (OSR) team is the advocate for our hotels to ensure that technology does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. In this role, you will be the representative for Hyatt Corporate Office to identify process improvement areas, internal and external training opportunities that will result in meaningful engagement with our hotels, vendors, and Corporate Office Teams. You will be responsible for the oversight of business-related and projects deployment activities for systems – Hyatt Mobile application, Opera, HotSOS, Colleague Advantage, Zingle, Sertifi and Payment applications.

Interested about what you read so far? Below are the main duties and responsibilities for this position:

  • Ensure hotels adopt best business practices related to the use of Property Management System, Guest Services and operational systems that complement the guest and colleague experience.
  • Develop and conduct training of Hyatt’s business practices in relation to Rooms systems, and brand standards.
  • Liaise with the Hyatt Colleagues on-site and off-site for successful installation of the Property Systems.
  • Provide operational guidance based on questions from the hotels via Hyatt Service Now portal.
  • Support of colleagues during project development, beta testing, and immediately after new system installation.
  • Prepare documentation for enhancements, version upgrades, rollouts and support
  • Leading a hotel management team through a system and hotel transitions.

Who are you?

  • You have a minimum of 2 years of experience in two operational areas at a Hyatt Hotel: Guest Reception, Housekeeping, Guest Services, Reservations, Recreation
  • Department Head / Assistant Manager experience both upward and downward
  • You have experience in conducting classroom training and preparing training documentation
  • You have experience with Hyatt PMS, POS and Guest Service Systems
  • You have great Microsoft Office skills
  • You have great language skills in English, any other languages would be a great addition
  • You are willing and able to travel to different locations in the Region
  • You are ready for a new challenge!
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最后期限: 08-12-2024

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