LMRe Cash & Credit Control Manager

Role Title: LMRe Cash and Credit Control Manager

Department: Operations

Division: Credit Control

Location: European Offices

Type: Permanent

About the Department & Team:

The Cash & Credit Control department in London is a key operational department responsible for cash and credit control across all LMIE UK, Brexit branches and LMRe. This includes:

• 
  Managing cash and debt within appropriate service levels
• Establishing, maintaining and leveraging both internal and external relationships in order to achieve the reduction in cash and debt.
• Production of accurate LMRe Company and syndicate aged debtor and overdue premium reporting, with a view to enabling the minimisation of bad debt potential and maximising premium income collection.
• To produce data quality analysis and reconciliations as necessary to support Finance and Solvency II objectives

Key Responsibilities:

• 
  Reports to LMRe COO and LSM Global Head of Credit Control and Cash Allocation
• Collaboration with LMIE UK, LMIE Europe and LMAL Credit Control Managers to produce monthly and quarterly reporting for Underwriting, Senior Management and Finance. Supporting various month closed procedures as directed.
• Proactively manage the LMRe credit control and cash allocation portfolio with local offices and offshore to deliver day to day output, workload and monthly success reducing cash and debt.
• Develop and distribution of key outputs of Credit Control and their metrics across the business.
• Have regular meeting with Key Stakeholders to ensure that their requirements are fulfilled. .
• Active management of aged debt, unallocated cash, stakeholder queries to deliver continuous improvements.
• Creation, monitoring and delivery of teams KPIs and KRIs
• Daily, weekly and monthly management metrics, controls and trending reporting
• Run and Analyse monthly reports, as well as payment performance where applicable, liaising with Underwriters accordingly.
• Review and investigate overdue premium debtors and compile reporting for underwriting teams
• Review with Underwriters the reporting of overdue premium for each class of business / aged debt bandings to resolve queries and to investigate any potential bad debt.
• Work with local Ops teams to ensure that EPI’s are accurate and up to date through the life-cycle of the contract
• Building and maintaining key relationships with Underwriting, Claims, Finance and Operational teams. Brokers and 3rd party service providers.
• Support internal initiatives to automate and maximise efficiency of processes including supporting user acceptance testing as required.
• Regular review of SOPs, system capability and standards to improve cash and credit control function. Update of aged debt reporting and credit control policies, processes and procedures as required following changes to business practice, systems and reports.
• Reconciliation and distribution of Broker statements supporting the offshore processes with an allocated portfolio
• Manage aged cash and debt escalation. Liaise with Brokers to ensure the timely settlement of all debts
• Investigation and resolution of cash and reallocation of misallocated cash
• Broker relationship management, to ensure payment performance and reduction of aged debt.
• Route cause analysis, collaborating with various stakeholders to ensure operational efficiency for assigned portfolio
• Liaising with XIS on individual Signings/Broker queries on a transaction basis.
• Review the potential outstanding premium for Closed Years of account and to ascertain the action that needs to be taken.
• Investigate and analyse Monthly Open Year Variance and Overdue Premium reports and resolve discrepancies.
• Ensure that escalation processes are identified, and communicated to the business.
• Monitor and resolve outstanding data queries and track the status of outstanding queries.
• Manage all audit related queries that relate to Credit Control, and ensure confident and accurate resolution/implementation.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM’s commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience:

• 
  Relevant accounting experience, preferably reinsurance accounting with knowledge of both European and London Market
• Good verbal and written communication skills
• Ability to manage a team
• Excellent data processing skills
• Profficient in the use of MS Office in particular Excel.
• The ability to work to varying and demanding deadlines
• Ability to work independently
• Strong analytical skills required
• Good organisational skills and time management (attention to detail is critical)
• XIS / Syndicate experience an advantage
• Fluent in English

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• 
  Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion