Helpdesk Support (f/m/x)

工作内容

Berlin, Germany

Berlin Brands Group (BBG) has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 900 employees around the globe. We love brands and products!

What you will do:
You take care of the ticket management and the communication with our colleagues inhouse
You are responsible for the on- and offboarding of employees (f.e setting up workstations with necessary hardware)
You do the first level support and help the employees in case of hardware and software problems
You take care of the administration of user accounts
You are responsible of ordering and maintaining the IT-hardware
You take care of installing and configuring software and functions
You take care of organizing and scheduling upgrades and maintenance work
You do the procurement, installation, administration and maintenance of hardware

What we are looking for:
You come with a completed IT University Degree or a similar qualification
You could already gain first professional experiences in the field of helpdesk / IT-support desirable but not mandatory
You have a basic IT knowledge and fundamental IT affinity
You have experience in handling ticket systems would be desirable
You have a problem-solving mindsets and a strong understanding of teamwork
You are fluent in English and German

What we offer:
Dog friendly and modern office in the heart of Berlin (Spittelmarkt)
Ability to work up to 28 days per year from abroad
Public transport ticket grant, 30% discount on our products and 40% employer’s contribution to the company pension plan
Active promotion of your development, e.g. through continuous performance feedback, language courses, further training and mental health coaching by the Fürstenberg Institute
Daily fresh fruits and vegetables as well as drinks and various health offers e.g. physiotherapy, yoga and back training courses
Support by a team of highly skilled and dedicated colleagues who celebrate successes together at numerous company events

Who we are:
BBG creates, builds, buys, and scales consumer brands globally. Within the last 17 years we have created and built 14 own e-commerce brands including our largest and best-known brands Klarstein, auna, blumfeldt and Capital Sports. Since 2020, we have been buying e-commerce brands, scaling them globally through our more than 100 sales channels and now we integrated more than 40 brands into our product portfolio. Our passion for good products is reflected by the over 4,800 items we bring to our customers in 28 countries via the D2C (Direct-to-Consumer) model. Our headquarter is in Berlin, however our employees work in a total of 10 locations around the globe - from Europe, UK, USA, to Asia.

We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of BBG.

JOIN THE GANG!

Become a member of one of Europe’s leading ecommerce companies and fill out the online application below. Esther (Talent Acquisition Manger) is looking forward to your application!

Berlin Brands Group
Wallstr. 16
10179 Berlin
www.berlin-brands-group.com