Digital Transformation Manager Service Processes (m/f/d)

看过: 172

更新日: 07-10-2024

位置: Langen Hesse

类别: 营业额

行业: Information Technology Services Computer Software Automotive

水平: Mid-Senior level

工作类型: Full-time

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工作内容

Please apply online.

Your Key Responsibilities

Analysis of customer journeys and internal processes; identification of pain points to derive options for customer experience improvement with focus on customer-service related activities

Structured documentation of improvement actions
Definition of aligned business concepts to improve customer experience
Development of effective and efficient global business processes based on customer needs
Calculation of benefit cases and business plans incl. scenario analysis
Derivation of prioritized business requirements in close cooperation with product owners of our customer facing applications

Your Qualifications

Several years of international professional experience, preferably in a management consultancy, technology company or similar job
Several years of experience in concept and business case development as well as implementation of digitalization projects
Experience in defining business processes, especially in post-sales support, customer service and optionally SCM related
Relevant experience in change management / change driven Projects, knowledge of the Automotive Aftermarket is beneficial
Very good knowledge in MS Office, especially Excel and PowerPoint
Understanding of corporate IT and systems like Salesforce, SAP Commerce Cloud or S/4HANA with related processes, technologies, and system integrations
Fluent in English spoken and written in addition with resilience and willingness to travel, German is beneficial
Strong communication skills combined with the ability to handle conflicts and criticism as well as high Team orientation

Contact Details

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