Desktop Support Specialist

☞ Avance Consulting

看过: 101

更新日: 01-11-2024

位置: Frankfurt am Main Hesse

类别: R & D 其他

行业: IT Services IT Consulting IT System Testing Evaluation

水平: Mid-Senior level

工作类型: Contract

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工作内容

Job Description: Provide first-level support for Microsoft Intune and Windows Autopilot-related issues. Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune. Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management. Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance. Collaborate with other IT support teams to escalate and resolve more complex issues. Maintain accurate records of support activities and resolutions in a ServiceNow. Keep up-to-date with Microsoft Intune features, updates, and best practices. Proficient in Windows operating systems. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work collaboratively in a team environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. << nice to have >> German language is required

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最后期限: 16-12-2024

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