CX Consultant

☞ Maersk

看过: 125

更新日: 27-10-2024

位置: Hamburg

类别: 咨询/客户服务 运输/物流/仓库

行业:

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工作内容

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are looking for a motivated and enthusiastic person with passion for solving complex issues. Someone that put customer - you are good at forming relationship and able to understand the customers requirement and turn these into solutions.

Key responsibilities

  • Build a very good understanding of customers and market.
  • Develop and maintain strong customer relationships.
  • Provide solutions for customer issues and act as voice of customer.
  • Act and communicate proactively whilst keeping customers informed of relevant topics.
  • You take full responsibility for the customer experience, manage the operational process and keep up to date with specifics and changes in local regulations as well as the company’s product developments
  • Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc.
  • Uncover upselling and cross-selling opportunities which will be of value to our customers.
  • Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests.
    • Address root causes and seek improvement opportunities on daily tasks/responsibilities.

Required Experience

  • Previous experience in Logistics/Ocean transport.
  • Strong problem-solving skills.
  • Composure and good communication skills - English and German.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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最后期限: 11-12-2024

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