Customer Service Representative

Be visionary

At Teledyne FLIR, we have a simple but ambitious mission: to develop market-leading thermal and sensing technologies which enhance everyday life. From saving energy, to saving lives Teledyne FLIR is making a real difference in our world.

Our products are used in a wide array of situations to rescue people in danger, detect criminals, conserve energy, navigate safely, provide security around the globe, and protect our environment.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Your contribution

Our customers are to be found in universities, in the field of automation technology, research, and development, maintenance of industrial plants, and building thermography. The demands on service and sales are correspondingly wide-ranging and thus on the CSR (customer service representative) to be a competent contact partner for these customers and their requirements in administrative processing.

The CSR is the first contact person for these customers on the phone to support them with service questions and to relieve the service manager in the administrative area. The CSR is in regular contact directly with our European subsidiaries. The corporate language is English.

Your job in plain text

• The CSR is responsible for the complete administrative processing of service cases and plans and independently arranges the necessary procedures in the D/A/CH, Benelux, Poland, Slovakia, Czechoslovakia, and Romania regions

• The tasks mostly involve the initial contact with the customer in the event of a service, the scheduling of repairs in the service process, and the organization of the transport of the goods to the service in Germany and back to the customer, including the customs processes that are sometimes required

• Ordering spare parts from subsidiaries in Europe and the USA is also part of the job, as well as recording and carrying out order processing in SAP (modules SD, MM, and FI)

• Producing quotes for customer opportunities and actively maintaining all quotes and opportunities within the company’s CRM database

To be ready to take on this role we would love if you have

• Conscientious and committed to dealing with customers

• Reliable and able to work independently

• Flexible towards new tasks

• Comfortable with all MS products (Outlook, Word, Excel)

• Organizational talent

• SAP (modules SD, MM, and FI) is a strong advantage

• Fluent in English, both verbal and written

What FLIR offers you

• Opportunity to develop your career with the world’s leading company in thermal and sensing technology

• Friendly culture with a focus on collaboration, problem-solving, and creativity

• Work closely with the service team in Europe and the middle east

Interested?

If you liked what you just read, and believe you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, so don’t wait, but no later than the 1st of October.

We may select our final candidate before the advert expires.

When applying, make it easy for yourself. Add a resume and fill out the required fields, no need to add anything else at this point.

We accept applications in English.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne FLIR and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne FLIR is an equal opportunity employer.