1st Level IT-Support / User Helpdesk

☞ Cogent Communications

看过: 149

更新日: 07-10-2024

位置: Frankfurt am Main Hesse

类别: 高科技 机械/技术 电气/电子

行业: Telecommunications

水平: Associate

工作类型: Full-time

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工作内容

Company:

Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent’s facilities-based, all-optical IP network backbone provides IP services in over 210 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.

Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
  • Maintain communications with employees throughout the problem resolution process
  • Create, modify and manage Active Directory objects via Windows Server 2016
  • Deploy hardware and software including imaging of Microsoft Operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
  • Desktop and Laptop Hardware troubleshooting
  • Perform inventory and asset tracking duties
  • Maintain and update computer and systems documentation

Requirements:

  • Degree in an IT-related field or equivalent experience
  • 2+ years of working experience as 1st Level Support / User Helpdesk
  • Solid expertise in current Microsoft desktop operating systems and application software
  • MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013 / MS SCCM
  • Solid knowledge of personal computer hardware configuration and setup
  • Basic knowledge of DNS, FTP, TCP/IP, file and print servers
  • Experience in using Active Directory, Creating and managing accounts
  • Strong interpersonal and relationship-building skills, conducive to team development
  • Excellent telephone and face-to-face communication skills
  • Ability to multitask in a challenging, fast-paced environment
  • Good communications skills in English, both verbal and written
  • Creative and innovative in problem solving
  • Availability to work after hours and weekends

Cogent Communications is an Equal Opportunity Employer.

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最后期限: 21-11-2024

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