Workplace Support Engineer

☞ Dun & Bradstreet

View: 196

Update day: 22-10-2024

Location: Darmstadt Hesse

Category: Administrative / Clerical / Assistant Sales Consulting / Customer Service Information Technology Officer

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Why We Work at Dun & Bradstreet
We are at a transformational moment in our company journey - and we’re so excited about it. Each day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growth. Our purpose is to help customers improve business performance with Dun & Bradstreet’s Data Cloud and Live Business Identity, and we’re wildly passionate and committed to this purpose. So, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!

ABOUT YOUR ROLE:

In this role as a Workplace Support Engineer in Digitial Workplace/Desktop, you will be a member of a team of technical specialists in your area of responsibility. You will collaborate closely with your team colleagues within your region, but also cross-country and with your Tech Lead and Team Manager, within Workplace Support and Service Desk and other teams of the Workplace Operations Pillar and other stakeholders within D&B.
Personally, you will report to the Team Manager, but from a technical perspective you will report to the Tech Lead.
Digitial Workplace/Desktop is taking care of the complete first and end user support (servicedesk) and all related services in the respective countries locally inkl. for ex. on- and offboarding.

YOUR KEY RESPONSIBILITIES:

    • Operate the services and tasks of responsibility
    • Dispatch, escalate, solve, tickets / be SPOC
    • Do user to tech translation
    • Work/ assist in solving incidents & problems
    • Do maintenance & patching of workplace related systems and tools
    • Decommission legacy and local systems / services
    • Move them to group environments / solutions
    • Working on group wide projects and initiatives
    • Interact with other organisations / promote collaboration
    • Consult with external partners
    • Technical implementation of tasks in the pillar/sub-teams
    • Technical implementation of security measurements
    • Coordinate and execute end users training
    • Coordinate the Client Hardware LiveCycle
    • Device Purchase Management for Workplace
    • Do workplace and office move
    • Office and Conference-Room support
    • On-/Off Boarding Coordination

YOUR EXPERIENCE:

    • Minimum 2-3 years of PC support in a medium or large corporate environment.
    • Hardware & Software Certifications in current technologies desirable – Microsoft, Lenovo, HP, Apple, etc.
    • Excellent Customer Services skills both in person and over the phone or written via a remote session / email / Chat client etc.
    • Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including operating systems (Windows/MAC OS) and Microsoft Office in a corporate environment.
    • Solid PC Hardware skills – competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc.
    • Experience in the administration of user accounts and properties – creation, deletion and maintenance etc. Basic Active Directory experience.
    • Microsoft Lync/Skype for Business – Chat Client Support, Conference Collaboration Software Support, Video and Voice support.
    • Beginner to intermediate level Unix knowledge.
    • Knowledge of JAMF Casper.
    • Experience with Adobe Creative Cloud.
    • Experience with Smart Technologies Interactive Whiteboards and Displays.
    • Familiar with online meeting platforms like Cisco WebEx and Teams.
    • Networking, and A/V experience a plus.
    • A hands-on approach

YOUR TEAM AND WORKPLACE:

    • Working within the Digital Workplace Operations Team and providing exceptional customer support and technical expertise. Team is fast paced, and team member must be self-motivated and team player. Supports a global organization in addition to local office.
    • Dun & Bradstreet offers a thorough introduction into the company and your field of responsibility. You will work in an international environment and will benefit from room for creativity and development opportunities as well as modern working conditions
    • Dun & Bradstreet as a workplace is very flexible, and we believe that online appearance is just as good as physical – we are a heavy user of Teams and Zoom meetings
YOUR NEXT MOVE:

Dun & Bradstreet is about enabling smart decisions. It’s time for you to make yours!
For questions, reach out to Per Gabrielsen,Team Manager Workplace Support & Service Desk,gabrielsenp@dnb.com or Talent Acquisition Lead Gabriela Müller, muellerg@dnb.com

Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here and its supplement here.
View the pay transparency policy here.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to qualified candidates and employees. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to acquisitiont@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.
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Deadline: 06-12-2024

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