Stellvertretender Studioleiter / Assistant Studio Manager (m/w/d)

Job content

Assist the Studio Manager in oversee and manage the studio operationally, while also assisting in building a strong local community and the best possible client experience. A successful candidate in the Assistant Studio Manager role is passionate about health and wellness, loves to lead alongside a team, is able to work with teams locally and remotely, and thrives in a fast-paced people-filled setting.

Responsibilities:

Client Experience & Interaction:

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Maintain a list of top clients and work to create deeper community bonds with each, also pin point key clients to trainers to establish a relationship.

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Work closely with marketing to highlight potential client/sale opportunities

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Provide exceptional customer service by greeting and assisting customers,

responding to customer inquiries, and resolving any complaints.

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Use surprise and delight with clients to make their day beyond the workout they

came in for.

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Manage and maintain client databases to ensure we can offer the best customer

service based on the most accurate information.

Marketing:

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Partner with marketing team on ideation and implementing studio specific marketing ideas/strategies for studios.

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Sales and events promotions to be delivered together with Operations and Marketing team

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Work closely with the marketing team to establish Corporate partners

Sales:

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Partner with studio leadership to meet or exceed monthly fuel bar per client and conversion goals.

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Drive sales through product knowledge and overall client experience. Product Ordering and Inventory

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Oversee food and supply orders for the Houston studio, and ensure we have adequate product on hand, while not being overstocked.

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Help maintain inventory supply, and accurate counts of all items in all studios.

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Maintain vendor relationships and help oversee ordering of protein bars and other grab and go vendors.

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Examine all merchandise to ensure correct price and display.

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Drive sales for products, services, memberships and retail in the studio.

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Analyze the attendance for the particular studio, and bring any insights or patterns to

the attention of the Leadership Team where you think improvement is possible.

Retail Management:

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Work with retail daily to assist with locating merchandise for clients and to ensure full size runs of items are available at all times.

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Working with Retail leads to keeping all displays updated.

Administrative Responsibilities:

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Assist with inventory stock and reorder of inventory when it drops to a specified level.

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Resolve client complaints and answer customers’ questions regarding policies and

procedures.

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Work with the other management members on any difficult client needs or issues.

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Assist with recruiting, interviewing, and selecting employees. Ensuring the upkeep of

staff records.

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Assist plan and prepare work schedules, and assign employees to specific duties.

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Oversee daily operations of the office, including maintenance & operational records,

logs and follow ups

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Studio walk arounds and communicate any studio maintenance or construction

needs to the Operations Team and help oversee proper and prompt fixing.

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Liaising with trainers and getting feedback from their classes and upkeep of their

equipment

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Liaising clients feedback to trainers

Assist Staff Management:

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Keep staff informed on new promotions, drive sales and opportunity goals

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Supervise front desk employees engaging in product and retail sales, customer

service needs, inventory, and reconciling cash receipts.

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Assist front desk staff with difficult or complicated transactions.

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Assist with training new front desk employees.

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Guiding, Directing, and Motivating studio staff: Provide guidance and direction to

studio staff, including setting performance standards and monitoring performance.

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Build mutual trust, respect, and cooperation among your team.

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Provide employees with guidance in handling difficult or complex problems or in

resolving escalated complaints or disputes.

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Ensure customer service skills, work standards and desk efficiency are up to

company standards.

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Conduct induction/onboarding sessions and schedule on-the-job training for new

hires.

Company Culture:

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Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily.

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Attend educational workshops & meetings to maintain current knowledge of the brand and your role

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Assist in participating in and enhancing the community with your studio and regional team.

REQUIRED EXPERIENCE:

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Full availability to work evenings, weekends, and holidays

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Excellent written, oral communication, and organisational skills

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Proven attention to detail

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Ability to lead and motivate team

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Desire for career growth within the company

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Excellent communication skills

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Strong interpersonal skills

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Creative, energetic, well organized, demonstrated attention to detail with a service

orientation

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Able to communicate effectively in person, email and telephonically

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Strong attention to organization

Art der Stelle: Vollzeit

Arbeitszeiten:

• 8-Stunden-Schicht
• Wochenendarbeit möglich

Homeoffice:

• Nein