ServiceNow Technical Consultant with German (m/f/d)

Job content

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

As a global strategic partner of ServiceNow, we implement state-of-the-art solutions for medium and large organizations and shape IT roadmap planning for our fortune 500 customers.

To support our growth, we are looking for ServiceNow Technical Consultants, who can straddle both business requirements and technology implementations to deliver Digital Workflow solutions, for different locations in Germany.

The ServiceNow Technical Consultant role is one of the core components in all of our implementations. This role encompasses aspects of Business Process Subject Matter Expertise and technical experience with ServiceNow and its integration to other platforms.

Job Summary

The ideal candidate is a hands-on, proven contributor who has communication and problem-solving skills is knowledgeable of the project tasks required in hybrid and agile environments. The candidate must have a proven ability to work collaboratively with cross-functional teams.

The candidate provides business and functional consulting services to clients in the ServiceNow domain, designs and delivers business solution components, plays an active part in process design and implementation, builds relationships with client business personnel while driving requirements, proposing design alternatives, and suggesting best practices.

Responsibilities

• Serve as the functional subject matter expert of ServiceNow platform and product functionality.
• Work with subject matter experts to identify areas of improvement, recommend solutions and engage in solution implementation.
• Promote continuous process improvement practices through process best practices, metrics/KPIs, dashboards, and role accountabilities.
• Lead scoping workshops with clients
• Lead solution implementation projects;
• Responsible for the design of the end-to-end solution during implementation
• Conduct design reviews and implementation quality assurance
• Demonstrate solutions to our clients
• Participate in RFPs/RFQs and provide technology solution content
• Audit existing client implementations and recommend enhancements
• Provide leadership and work guidance to less experienced personnel
  
  

Working Relationships

Internal

• ServiceNow Architects
• ServiceNow Project Managers.
• ServiceNow Solution Consultants
• ServiceNow Technical Consultants.
• Sales and Pre-sales Teams
• Internal Account teams
  
  

External

• Customer Subject Matter Expert
• ServiceNow Application owner
• Customer Architects
• Customer CTOs
• ServiceNow support team and Technical Experts
  
  

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Bachelor’s degree in a related field preferred

• 1-3 years working in IT consulting or Customer support organizations
• 1-3 years experience working as a technical consultant or business analyst in the delivery or implementation of ServiceNow
• 1-3 years experience in implementing and aligning business processes to the ITIL best practices
• ServiceNow CSA certification plus at least 1 further ServiceNow mainline certifications (like any CIS, CAD, CAS)
• Fluent in English, fluent German highly desired
• Experience in agile software development
• Ability to drive the requirements gathering process with both technical and business partners
  
  

Desired Qualifications

• 1-3 years of experience with designing ServiceNow Workflows (in areas like IT, Employee, Customer, Create/former App Engine)
• 1-3 years of experience with ServiceNow integrations
• Basic understanding of SQL, JavaScript, XML, and web-based technologies
• UX/UI experience – user interface technology, design
• Knowledge of the complete ServiceNow Platform and Workflow solution
  
  

Soft Skills

• Excellent verbal, written, and interpersonal communication skills
• Passion for digitization
• Result-driven and customer-centric
• Able to inspire customer confidence through professional presence, self-confidence
• Ability to multi-task and work on several accounts simultaneously
• Demonstrated ability to influence, consult and grow the business
• Ability to present to multiple levels of management
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Positive attitude when solving business and/or technical problems
• Self-starter with the ability to assume leadership and work without direct supervision.
• Willingness to travel
  
  

What We Offer You

• Flexible working time models and Home-office contract
• An attractive salary packages.
• Training and mentoring to support the implementation projects.
• Diverse ServiceNow projects and family-like team environment
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.
  
  

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

Thank you for taking the time to review our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Only shortlisted candidates will be contacted.