Senior Manager IT Operations (m/w/d)

☞ Concentrix

View: 170

Update day: 07-10-2024

Location: Osnabrück Lower Saxony

Category: IT - Software

Industry: Information Technology Services Staffing Recruiting Human Resources

Position: Mid-Senior level

Job type: Full-time

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Job content

Essential Functions

/Core Responsibilities
  • Develop solutions for customer business problems through implementation of processes and /or technology
  • Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration
  • Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed
  • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
  • Ensures all site maintenance checklists are completed and meet information security compliance
  • Ensures that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering and performs the checks if needed
  • Supervises the switch room environment, ensuring all backups for on-site servers and related technology are completed according to policy
  • Audits or quality checks reports by staff or by peers like daily maintenance checks; ITSI reports
Candidate Profile
  • Previous management experience required with relevant experience preferred
  • English C1 & German C1 language skills
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Solid understanding of the organization’s business operations and industry. Demonstrated business acumen
Career Framework Role

Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.

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Deadline: 21-11-2024

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