Securities Services - Senior Client Service Manager (m/f/d) - Vice President - Frankfurt, Germany

☞ JPMorgan Chase & Co.

View: 128

Update day: 07-10-2024

Location: Frankfurt am Main Hesse

Category: Sales

Industry: Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

The Client Service Manager acts as a single point of contact and advocate for all of our client’s servicing requirements. The teamwork in partnership with clients, ensuring agreed service levels are met and future needs understood. Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measurable and proven service performance.

As a service organization, we strive to be best-in-class in client-facing technology, simplicity & standardization, scale, reliability, location and people strategy. Clients choose us because we exemplify behavior that support our core values of client relationships, people, teamwork, ownership and flawless execution.

Team Description

The EMEA Client Service team is responsible for regional management of the day to day service across 13 countries and 15 locations and more than 500 clients.

We are looking for a professional who will be based in Frankfurt (Germany) responsible for German clients: Pension Funds, Corporate clients, German fund administrators (KVG), Asset Managers, Sovereign Wealth Funds and Banks.

Responsibilities

Accountable for managing activities and strategic direction of client relationships which includes:
  • Managing the client relationship and their satisfaction. Build relationships across all level of seniorities
  • Partnering with internal groups including Operations, Sales and Product Management to ensure we provide a best in class service experience
  • Define and manage the client governance model
  • Executing against the Client Service strategic agenda
  • Drive incremental business from service expansion and support sales with client acquisitions
  • Maintain a comprehensive understanding of market, vendor and regulatory implications to effectively advise clients of the implications to their operating environment
  • Initiate and lead regular client service review meetings
  • Senior escalation point for Client and internal departments
  • Seeks opportunities and responds to initiatives to improve client experience and efficiencies.
  • Oversight and coordination of Client Change Management agenda
  • Key stakeholder and/or execution lead for internal key projects in the region
Key Skills And Experiences
  • Strong client management skills and experience in dealing with global partners internally
  • Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships across all level of seniorities
  • Proven experience in delivering on commitment to clients
  • Knowledge of Corporate and Investment Bank products and exhibit an enthusiasm to develop knowledge across Securities Services Products
  • Fluent in German and English is a must
  • Able to demonstrate influencing skills
  • Able to lead global virtual teams
  • Able to demonstrate executive management and communication experience/skills
  • Able to demonstrate and give examples of strategic client development
  • Ability to adapt and demonstrate flexibility in a dynamic environment and act with sense of urgency
  • Capability to quickly grasp new products and developing new business requirements
  • Demonstrated ability to work collaboratively and develop strong partnerships
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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Deadline: 21-11-2024

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